10 Questions to Ask About Your ERP Training Programme

Whitepaper by:Nicky Cortes
Director of Training and Development

Alongside the many decisions to be made when implementing an ERP system there is the question of how you will develop and deploy your training programme.

The choices are very broadly: give your system project team and super users responsibility for training other users, rely on the generic ERP training provided by the software vendor, or handover the project to a professional training consultancy. Some organisations elect for a combination of these approaches.

The first step in determining the most effective employee training programme is to carry out a detailed analysis of the ERP training requirements to support your business objectives and an evaluation of the available resources. The amount, type, content and timing are all critical factors, as are the audience, the delivery and the supporting documentation.

10 Key Questions you should be asking

1. What level of resources will I need to employ? It is easy to underestimate the amount of planning, communication and administration required to deliver a major ERP training programme with critical deadlines.

2. Will the training solutions be tailored to my specific system build and my users’ requirements based on their roles?

ERP eBook CTA

3. How versatile and extensive are the available training options to address the differing skills and needs of my staff? Do they go beyond standard classroom presentations and drop-in surgeries to offer a bespoke programme of flexible collaborative learning that can include eLearning, floor-walking, one-to-one coaching and customised documentation?

4. If my users need to also work with other integrated systems as part of their role, will the design of the ERP training programme have the flexibility to take this into account?

5. Do the trainers have the required skills and knowledge to train my staff on my new ERP system? Ideally they should be fully-experienced and accredited trainers for your system of choice. If they are already working flat out on the project, they probably do not have time to add training as another responsibility.

6. How will the ERP training programme be managed? An experienced ERP project manager will ensure the training programme keeps on track with the system design and build or upgrade project schedule.

7. Is there enough administrative support available? Handling the complex logistics behind training course bookings, communication, feedback and analysis is very time consuming.

8. If external training resources are required, how will they integrate with my internal resources and will they be available for on-going rollout, upgrade or refresher training?

9. What ERP documentation will be required and how will this be kept up-to-date in the longer term? Any training documentation and plans prepared externally should be available for hand-over after the initial training programme to help your in-house trainers extend the long-term benefits and obtain maximum value from your investment.

10. What lessons were learned from previous systems training experiences? Check that any external training provider being considered has an established client case study list with endorsements and references.

Optimum can provide bespoke ERP end-user training programmes for any ERP system, to any business, in any location. Click here to find out more about our services.

ERP Contact Us CTA

Related Stories
WhitepaperEnd-user training – an afterthought or the key to ERP success?
WhitepaperMicrosoft Dynamics 365 user training – settle for Task Recorder or go bespoke?
WhitepaperFive Tips for Planning Your ERP End-User Training
WhitepaperHow do Optimum’s training materials compare with generic vendor documents?
Whitepapers
WHITEPAPER ClickLearn – The Pros and Cons of the Training Automation Tool
Read Whitepaper
WHITEPAPER Consultants vs Contractors: What’s Best for ERP Training?
Read Whitepaper
WHITEPAPER End User ERP Training Timelines
Read Whitepaper
WHITEPAPER The Importance of Early User Training In System Implementation
Read Whitepaper
WHITEPAPER SAP S/4HANA Implementation Steps and Methodology for Remote Working
Read Whitepaper
WHITEPAPER A Guide to Microsoft Dynamics 365 Implementation Planning
Read Whitepaper
WHITEPAPER IFS Cloud ERP Release: Maximising the benefits of the new ERP
Read Whitepaper
WHITEPAPER Engage Trainers Early to Improve your ERP Project Success
Read Whitepaper
WHITEPAPER Why SAP S/4HANA Implementations Fail: and What you Can do to Avoid Them
Read Whitepaper
WHITEPAPER Perfecting your Microsoft Dynamics Go-Live Phase: A Readiness Checklist
Read Whitepaper
WHITEPAPER Adapting your D365 Classroom Training for Online Delivery
Read Whitepaper
WHITEPAPER How to Effectively Implement SAP S/4HANA Training
Read Whitepaper
WHITEPAPER Switching S/4HANA Training from Classroom to Virtual
Read Whitepaper
WHITEPAPER 10 Tips to Keep Remote ERP Training Engaging
Read Whitepaper
WHITEPAPER What’s the difference between Office 2019 and Office 365?
Read Whitepaper
WHITEPAPER A Hybrid Approach Minimises your Training Risk
Read Whitepaper
WHITEPAPER SAP Enable Now – The pros and cons of the support and training tool
Read Whitepaper
WHITEPAPER Implementing SAP S/4HANA successfully – why user training is critical
Read Whitepaper
WHITEPAPER Five Training Tips for your Business System Project
Read Whitepaper
WHITEPAPER Can Knowly be used as a training tool for Unit4 ERP?
Read Whitepaper
WHITEPAPER Shaking up ERP Training
Read Whitepaper
WHITEPAPER Understanding our RapidScope Service
Read Whitepaper
WHITEPAPER Why User-Focused Training Works Best
Read Whitepaper
WHITEPAPER How do Optimum’s training materials compare with generic vendor documents?
Read Whitepaper
WHITEPAPER 10 Questions to Ask About Your ERP Training Programme
Read Whitepaper
WHITEPAPER End-user training – an afterthought or the key to ERP success?
Read Whitepaper
WHITEPAPER Five Tips for Planning Your ERP End-User Training
Read Whitepaper
WHITEPAPER Microsoft Dynamics 365 user training – settle for Task Recorder or go bespoke?
Read Whitepaper
WHITEPAPER User Adoption of ERP systems – Understanding the Main Challenges
Read Whitepaper
WHITEPAPER Microsoft Office 2016 release – what’s new?
Read Whitepaper
WHITEPAPER Understanding Optimum’s Remote Training Model
Read Whitepaper
WHITEPAPER Building Internal Training Capability – How can Optimum Help?
Read Whitepaper

    Join the Optimum Mailing List

    Get all the latest Optimum news direct to your inbox