We are the world leader in D365 for Retail end-user training
Having perfected our bespoke methodology for over 20 years, Optimum's D365 for Retail training offering really is the obvious choice.
650+ERP projects trained globally
10Development & delivery methods available
94%Delivery satisfaction rating
500,000+End users trained since 1998
Implementing or upgrading to an Microsoft Dynamics 365 for Retail will have a big impact on your organisation. Unless you make sure that your users know how to use the application in the most effective way, you won’t achieve full return on your investment.
Optimum is an expert in end-user training for the implementation and upgrades of Dynamics 365, as well as business-as-usual (BAU) refresher training solutions.
We not only understand the way the system works but also how to best train your staff. By using a mixture of tools and methods, Optimum’s training consultants have the relevant expertise to help ensure your workforce adopt the new software and any changing business processes.
Our training consultants are experienced in designing, developing and delivering bespoke, client-branded, collaborative learning solutions for any Dynamics 365 for Retail.
We develop training programmes for users of D365 for Retail that reflect their way of working, incorporating the individual business processes and workflows for each role group.
Taking advantage of Optimum’s specialist skills and experience in delivering user-focused training will ensure that your organisation achieves full value across the lifetime of the system, as users engage with the system and adopt the new processes.
We offer a range of training services to support the whole lifecycle of the end-user training phase, ensuring your project team can focus on the core project at a crucial stage. Every project is different and so our approach is unique to you. We can either provide a fully-managed training solution or fill the skills gap in your internal team.
Training solutions include:
Many organisations plan to manage the end-user training programme using internal resources, as this is often seen as the most cost-effective way to train staff. However, this can be a high-risk and costly option if it is not planned correctly.
Using a combination of internal super users and a specialist D365 for Retail training consultancy such as Optimum, provides the most successful outcome.
Optimum helps organisations to build internal capabilities for training by equipping identified internal super users with the right delivery skills, tools and role-based process knowledge to ensure effective training delivery.
Super users or subject matter experts (SMEs) usually have the technical knowledge, but often lack the training expertise to teach other users how to learn new processes. They may also have little time outside of their day job to develop the tailored training materials for each role-based course.
This is where our training consultants can draw upon their specialist skills to equip your super users for current and future system implementations and upgrades.
Optimum has developed a suite of key user courses for Microsoft Dynamics 365 for Retail. These courses are aimed at people who are involved in implementing D365 for Retail and want to get some hands-on experience and understanding of the system.
This course provides a generic overview of D365 for Retail, navigation and structure and the core elements within D365FR. Working through examples, this workshop is ideal for those who are in the early stage of implementation.
The workshops include demonstrations and walkthroughs using the client’s D365 for Retail build. These activities are designed to provoke discussion around possible implementation methods and possible solutions to an individual organisation’s implementation requirements. Modules can be tailored or removed to suit particular audiences.
Module 1 – D365 interface:
Modules; navigation; favourites; places; forms; inquiries; reports; setup; periodic; filtering; the grid; sorting data; main table linking; role centre; cues.
Module 2 – D365 configuration:
Number sequences; introduction to the chart of accounts; organisation hierarchy; financial dimensions; end of period adjustments; period control; workflow.
Module 3 – General ledger:
Posting a general journal; reversing journals; periodic journals; time saving techniques.
Module 4 – Purchase to pay:
Supplier creation; purchase order processing; workflow; goods receipting; invoice receipt; payment processing.
Module 5 – Order to cash:
Customer and invoice creation; sales order processing; payment receipt; collections; write-off.
Module 6 – Fixed assets:
Creation of an asset; asset acquisition; asset depreciation; asset disposal, value models.
Module 7 – Projects:
Project hierarchy; projects; work breakdown structure; activities; project contracts; project journals; timesheets; expenses; project purchasing; project invoicing.
Module 8 – Supply chain:
Product setup, inventory management, purchase orders, sales orders, quality management, inventory journals stock control.
Module 9 – Distribution and trade:
Customer and supplier agreements, item arrival and registration, quarantine management, supplier returns, sales quotes, item reservations, sales order picking, customer returns, transfer orders.
Module 10 – Procurement:
Product set up, suppliers, catalogues, request for quotes, purchase requisitions, purchase orders, vendor returns, purchase agreements.
Module 11 – Sales and marketing:
CRM, prospects, contact activities, telemarketing, campaigns, leads and opportunities, case management.
Module 12 – Human resources:
Organisation hierarchy; workers, employee and contractor setup, position setup personnel details; mass hire project; transfer workers; terminate workers; absence; payments and deductions; overtime handling; worker cost price; security considerations.
Module 13 – Payroll:
Implementing payroll; payments and deductions; variable deductions; processing P11D, P45 and P60; processing payroll.
Module 14 – Discrete manufacturing:
Set up and core concepts, BOMs, calendars and resources, operations and routes, parameters, production orders and life cycle, production scheduling, sub-contracting, control and end production, inquiries and reports.
Module 15 – Process manufacturing:
Formula management, batch orders, master planning, containerized packaging, catch weights, lot and batch control, vendor information, commodity pricing, product compliance, integration with advanced warehousing.
Module 16 – Lean manufacturing:
Kanban and pull based manufacturing.
Module 17 – Inventory management:
Quality and quarantine management, goods receipt and putaway, stock control, movement journals.
“As a project manager I would absolutely recommend Optimum as a training partner. They have fully-trained professionals who do commit and ultimately, go the extra mile.”
Rob Green – Dr. Martens
Microsoft Dynamics 365 user training – settle for Task Recorder or go bespoke?
How do Optimum’s training materials compare with generic vendor documents?
A bespoke D365 for Retail programme developed using your specific build and processes.
Flexibility to cherry pick which training modules are developed in-house and which to outsource.
A confident, competent workforce, ready for go-live, maximising the return on investment.
Time for your project team to focus its attention elsewhere during the busy pre-go-live period.
Whilst other D365 for Retail training providers build training teams with one-off contractors, we have a large team of permanent training consultants, who provide our D365 for Retail clients with an expert, flexible service.meet the team
We design bespoke D365 for Retail training programmes which meet the diverse needs of the different user groups. This means having a variety of supporting materials and delivery methods which engage end users with timely, relevant content so they retain the information.
A free initial estimate once your project workstreams & user numbers are shared
You select which D365 training materials to outsource to Optimum for production
Optimum conduct KT sessions with your workstream and D365 experts
Optimum either prepare your in-house team or deliver your training directly
“Optimum’s biggest asset was their consultants came in completely ERP and specifically Dynamics literate so we saved a lot of time there. Actually having the knowledge that’s promised was very refreshing.”
Joe Calabrese IT supervisor
“Optimum’s knowledge, ability and proven track record in creating successful Dynamics ERP user training programmes, made it a clear winner over the other companies we looked at.”
Nathan Herndon IT director
“The project was changing on a day to day basis; we had finalised the training documents and then a lot of them had to be updated, but Optimum were great at adapting to our needs very quickly.”
Mikkel Lysgaard Manufacturing AX project manager