Having supported over 25 different construction businesses, Optimum has the experience to provide you with an unparalleled end-user training programme for any business system. These include finance, HR/payroll, CRM and business-wide ERP systems, as well as industry-specific construction project management (CM), contracting and estimating systems.
Benefits of using Optimum
Designed for you
A bespoke programme developed using your specific build and business processes, delivered by us or you.
Flexibility to cherry pick which training modules are developed in-house and which to outsource.
A confident, competent workforce, ready for go-live, maximising the return on investment.
Time for your project team to focus its attention elsewhere during the busy pre-go-live period.
Tailored role-based training for your users
Your end-user training programme must be targeted so the right content is being trained to the right audiences. There are considerable challenges to the Construction/Engineering industry. These include securing skilled workers to replace the continual stream or workers retiring and bringing projects in on-time and on-budget. An ERP system goes half way to ensuring these challenges can be met. The other half is its workforce – they must be competent users of the ERP solution. Some typical audiences and challenges are captured in the workstreams below.
The buyers will procure goods/services for materials and machinery. This group must be proficient in raising requisitions and the authorisation process so as to support Commercial. Training for this group can be blended and include eLearning and quick card cheat sheets.
The Commercial managers would need an intense classroom session addressing processes including subcontracting managing variations and extras, tools to manage supplier relationships as well as overseeing any regional/national agreements. Training should not be delivered during milestones or billing periods.
Site managers, contract managers, site administrators
It is sometimes better to train site and contract managers off-site to avoid interruptions/distractions. This keeps them focussed and means the training can be concentrated and delivered over a shorter duration.
The Site Admin teams (depending on their usage level) can have a blended approach with a combination of online learning, reference aides and classroom sessions.
Construction administrators, timekeepers, administrators
This user community is one of the most important – providing support to Commercial and Construction streams. These users can carry out most functionality used by their Commercial/Construction colleagues and typically are the heaviest users of the system. They could also manage the time recording for all workers on a job ensuring accurate billing.
The training for this audience must be classroom so they have the opportunity to practice using the new solution as well as understand the new business processes which underpin the new functionality they are being taught.
Data centre managers, estates managers, onsite workers
These users will be based on the customer’s site so ideally the training should be delivered on site to ensure business-as-usual activities are covered. The onsite workers will typically be
processing job requests through tablets and consuming materials so their training will be very light touch and could be delivered at the start or end of a shift.
Timing for the training of finance users is paramount and cannot disrupt their end of month/quarter commitments. Your training programme should train on a build which will be familiar to the audience when they go live, introducing walkthroughs using your COA, approval hierarchy and data.
Classroom training is popular with these audiences, however, if the audiences are overseas, modular delivery across WebEx/Skype can be delivered in shorter durations.
HR administrators, HR business partners, line managers
HR works closely with the departmental administrators as well as recruitment. Their core system users are normally the HR administrators who will require hands-on training so they are competent for go live.
Users such as HR business partners and line manager approvers will not require classroom training but a short session on the core benefits, their role in the process and the functionality they are required to use.
Industry systems we have worked with
Microsoft Dynamics 365
Oracle JD Edwards
Microsoft Dynamics AX
Microsoft Dynamics NAV
An unrivalled choice of training methods
We design bespoke training programmes which meet the diverse needs of the different user groups. This means having a variety of supporting materials and delivery methods which engage end users with timely, relevant content so they retain the information.
“We’ve changed Optimum’s role frequently over the months and their consultants have adapted to provide whatever service we needed them to. It’s the best of both worlds.”
Debbie Benson Training head for programmeOne
“We couldn’t have done this without Optimum; they got us through the whole process and made it work. It was a very demanding, pressured six-month project but they reacted smoothly to the mass of changes and fitted in with whatever we needed, moving resource around and doing whatever it took to deliver.”
Terry Gardener ERP training manager
“Consistently we’ve had good reports from our end users about the quality of the training materials and delivery and we’ll certainly be looking to utilise Optimum again in our further programmes.”