If required, Optimum training consultants can be utilised as ‘floor walkers’. During a go-live period they will be on hand to answer queries, refresh learning on processes and provide a ‘triage’ service to limit the numbers of user-triggered issues being dealt with by the internal support desk.

Pre-booked sessions can be arranged with the training consultant or this can be an ‘on-demand’ service to hand-hold users as they start to use a new system for the first time. This method can be particularly useful for less confident users of technology.