Market leading end-user training for your SAP S/4HANA project

We have perfected our ERP training methodology for over 20 years - making Optimum's bespoke offering the obvious choice.

Our end-user training programmes have supported ERP implementations and upgrades across the world.

This role-based, tailored offering is available for all versions of SAP S/4HANA.

500+ Clients trained globally650+ERP projects trained globally

Delivery Methods10Development & delivery methods available

94% Delivery satisfaction rating94%Delivery satisfaction rating

400,000+ End-users trained since 1998500,000+End users trained since 1998

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Our solutions

SAP S/4HANA is a leading cloud ERP solution within the Construction, Engineering, Manufacturing, Financial Services and Retail industries. However, any system is only as good as its users, so prepare for your go-live with a tailored, role-based training programme for your staff.

We provide flexible, tailored and cost effective SAP end-user training solutions.

Implementing or upgrading an ERP system such as SAP S/4HANA will have a big impact on your organisation. Unless you make sure that your users know how to use the application in the most effective way, you won’t achieve full return on your investment.

Optimum is an expert in SAP end-user training for the implementation and upgrades of SAP S/4HANA, as well as business-as-usual (BAU) refresher training solutions.

We not only understand the way the system works but also how to best train your staff. By using a mixture of tools and methods, Optimum’s training consultants have the relevant expertise to help ensure your workforce adopt the new software and any changing business processes.

Our training consultants are experienced in developing customised, client-branded, collaborative learning solutions for organisations with workstreams such as Finance, HR, Procurement, Supply Chain, Manufacturing, R&D, Sales, Marketing and more.

We develop training programmes for users of SAP S/4HANA that reflect their way of working, incorporating the individual business processes and workflows for each role group.

Taking advantage of Optimum’s specialist skills and experience in delivering user-focused training will ensure that your organisation achieves full value across the lifetime of the system, as users engage with the system and adopt the new processes.

We offer a range of training services to support the whole lifecycle of the end-user training phase, ensuring your project team can focus on the core project at a crucial stage. Every project is different and so our approach is unique to you. We can either provide a fully-managed training solution or fill the skills gap in your internal team.


Training solutions include:

  • Training needs analysis (TNA)
  • RapidScope® – scoping your training requirements
  • Development of bespoke deliverables including reference guides, quick cards, trainer packs and three different eLearning options
  • Assistance with Skill the Trainer and Go-Live Support
  • Delivery in the form of classroom, presentation, eLearning and various online solutions
  • Localisation and translation services for global rollouts

We can support our clients in building internal training capabilities.

Many organisations plan to manage the end-user training programme using internal resources, as this is often seen as the most cost-effective way to train staff. However, this can be a high-risk and costly option if it is not planned correctly.

Using a combination of internal super users and a specialist training consultancy such as Optimum, provides a very successful outcome.

Optimum helps organisations to build internal capabilities for training by equipping identified internal super users with the right delivery skills, tools and role-based process knowledge to ensure effective training delivery.

Super users or subject matter experts (SMEs) usually have the technical knowledge, but often lack the training expertise to teach other users how to learn new processes. They may also have little time outside of their day job to develop the tailored training materials for each role-based course.

This is where our training consultants can draw upon their specialist skills to equip your super users for current and future system implementations and upgrades.

Pre-implementation courses for S/4HANA Finance workstreams.

This modular course provides a generic overview of SAP S/4HANA, including an introduction and navigation, as well as introducing the user to key business areas and processes. This demonstration-only taster course is designed for delegates who are new to SAP S/4HANA. Modules can be tailored or removed to suit particular audiences.

In order to provoke meaningful discussion, delegates should have an understanding of the business processes used within their organisation and the broad goals of the implementation of SAP S/4HANA. Although there are no IT pre-requisites for the course, delegates should have a basic knowledge of Windows techniques.

Following the completion of all modules you will be able to:

  • Understand the components of SAP S/4HANA relevant to your business and explain how they interact
  • Engage in conversation with your implementation partner more knowledgeable about the product and its capabilities
  • Explain the basic configuration necessary for each module
  • Have an understanding of how key business processes are conducted in SAP S/4HANA

Modules include:

Module 1 – Introduction and Navigation: (0.25 day)
Accessing and using the Fiori launchpad; navigating within SAP S/4HANA; filtering forms; understanding key hierarchies and elements such as chart of accounts, company code, purchasing organizations, etc.

Module 2 – Fixed Assets: (0.25 day)
Creating fixed assets; acquiring assets; retiring assets through scrapping; depreciating assets.

Module 3 – Bank: (0.5 day)
Managing bank account master data; understanding accounts payable bank integration and cash positions; understanding memo records; running cash reports.

Module 4 – Order to Cash: (0.5 day)
Creating a sales order; processing sales orders; invoicing customers; managing invoices; managing incoming payments.

Module 5 – Purchase to Pay: (0.5 day)
Creating a purchase requisition; processing purchase orders; managing supplier invoices; managing outgoing payments; invoice management reporting.

Module 6 – Record to Report: (0.5 day)
Posting and uploading general journal entries; managing recurring journal entries; displaying document flow and general ledger account balances; trial balance and financial statements.

S/4HANA Finance courses specifically designed for UAT users.

This modular course is aimed at users who will be involved in the UAT of their organisation’s new S/4HANA ERP solution. Typically, these users are selected from the business due to their knowledge of the existing/new processes to be implemented, however, they may not be familiar with S/4HANA. Without this familiarity, progress can be slow during UAT.

The course is designed to teach the user how to access and navigate S/4HANA, teach them how to carry out testing including how to navigate a test script, how to log results, and provide an overview of the testing process.

Each business area/module contains an introduction to the typical business processes along with typical apps, screens and document transactions generated. This includes demonstrations and walkthroughs during the session. This provides the audiences with the confidence to carry out testing in the different S/4HANA business areas.

To ensure the master data and document transactions will be meaningful to the audience, preparation time on the client’s S/4HANA build will be required by the Optimum consultant who will deliver the training. The preparation time is determined by the number of business areas (modules) to be included in the training.

Although there are no IT pre-requisites for the course, delegates should have a basic knowledge of Windows techniques. An understanding of the business area(s) they will be testing will be advantageous.

Following the completion of all modules you will be able to:

  • Understand the UAT process and your role within it
  • Understand the components of SAP S/4HANA relevant to your business and explain how they interact
  • Be able to converse with members of the project team when describing S/4HANA performance and the outcome of test scripts
  • Have an understanding of how key business processes are conducted in SAP S/4HANA

Modules include:

Module 1 – Your role as a tester: (0.25 day)
* Testing overview: purpose and aims of UAT and the UAT schedule
* Scripts: how to access UAT test scripts, how to interpret/navigate a script, and how to execute a test script
* Results: how to log test results and how to capture/report errors

Module 2 – Introduction and Navigation: (0.25 day)
Accessing and using the Fiori launchpad; navigating within SAP; customising the Launchpad; filtering forms; understanding key hierarchies and elements such as chart of accounts, company code, purchasing organizations, etc.

Module 3 – Fixed Assets: (0.5 day)
Creating and managing fixed assets; acquiring assets; retiring assets through scrapping or selling to a customer; depreciating assets; intercompany asset transfer.

Module 4 – Bank: (1 day)
Creating and managing bank account master data; understanding accounts payable bank integration and cash positions; understanding memo records; running cash reports; inputting bank statements; cash journals; bank transfers; situation monitoring.

Module 5 – Order to Cash: (1 day)
Managing customer master data; creating and managing sales quotations; creating a sales order; processing sales orders; invoicing customers; invoice reporting and management; managing incoming payments.

Module 6 – Purchase to Pay: (1 day)
Managing supplier master data; creating a purchase requisition; processing purchase orders; managing supplier invoices; managing outgoing payments; invoice management reporting.

Module 7 – Record to Report: (1 day)
Managing the chart of accounts and account master data; managing profit centers; posting and uploading general journal entries; managing recurring journal entries; clearing general ledger accounts; foreign currency exchange rate management and valuation; displaying document flow and general ledger account balances; trial balance and financial statements; planning and managing financial close tasks.

Leading building products manufacturer

“Consistently we’ve had good reports from our end users about the quality of the training materials and delivery and we’ll certainly be looking to utilise Optimum again in our further programmes.”

Matt Day – Forterra

ERP Training Brochure

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Implementing SAP S/4HANA successfully – why user training is critical

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SAP Enable Now – The pros and cons of the support and training tool

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Benefits of using Optimum

Benefits of Optimum

Designed for you

A bespoke programme developed using your specific build and business processes, delivered by us or you.

Benefits of Optimum

Flexible offering

Flexibility to cherry pick which training modules are developed in-house and which to outsource.

Benefits of Optimum

Fully-prepared staff

A confident, competent workforce, ready for go-live, maximising the return on investment.

Benefits of Optimum

Greater focus

Time for your project team to focus its attention elsewhere during the busy pre-go-live period.

Learn from the world’s most experienced team

Whilst other training providers build training teams with one-off contractors, we have a large group of permanently-employed training consultants, who provide our clients with an expert, flexible service.

meet the team

Here's how we do it

1 Indicative costs

A free initial estimate once your project workstreams & user numbers are shared

Timeline
2 RapidScope®

Scoping exercise to produce a recommended approach for your training phase

3 Materials selection

You select which training materials to outsource to Optimum for production

TimelineTimeline
4 Assign staff

Optimum assigns the relevant training resource(s) to your project

5 Knowledge transfer

Optimum conduct KT sessions with your workstream and system experts

TimelineTimeline
6 Produce materials

Training materials are produced and translated for your different user groups

7 Training delivery

Optimum either prepare your in-house team or deliver your training directly

Timeline
8 Go-live support

Optimum provide floor walking and hypercare support during go-live period

A few more of our client success stories

“Even when faced with some tough challenges, the training consultants have been very motivated and risen to the challenge every time.”

 

Carly Baker Business change team leader

“The project was changing on a day to day basis; we had finalised the training documents and then a lot of them had to be updated, but Optimum were great at adapting to our needs very quickly.”

 

Mikkel Lysgaard Manufacturing AX project manager

“The team that came in were very knowledgeable about developing the training material and quickly understood our processes and how we wanted to deliver training to the whole workforce.”

 

Ian Rocky Head of IT

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