Public Services training solutions
Your end users deserve job-specific training solutions which will help them achieve the maximum benefit from the new system.
A bespoke programme developed using your specific build and business processes, delivered by us or you.
Flexibility to cherry pick which training modules are developed in-house and which to outsource.
A confident, competent workforce, ready for go-live, maximising the return on investment.
Time for your project team to focus its attention elsewhere during the busy pre-go-live period.
This broad user group covers most departments across public services. Typical workflowed requests for the employee and possibly contractor could include: Requesting materials and services; requesting leave and entering expenses. The manager’s Self Service solution would enable them to authorise the workflowed requests.
As these audiences are high in number, eLearning would be a good way to train this audience. Involving nominated super users in User Acceptance Testing would also be beneficial.
Some schools are responsible for processing their own supplier invoices with other AP/AR functions devolved to the schools. The challenge with training the school user community is that typically, there are only a few users in each school scattered around the area and it would not be cost effective to provide face-to-face training to all of them.
One solution is to nominate school champions who are trained together and are then responsible for cascading the training to schools in their area.
Training for this group should be delivered in multiple sessions so the entire team is not taken out of the workplace. Ideally, training would be delivered outside the core hours when not supporting customers.
This will mean no distractions for the audience who will be able to concentrate on learning the new system and accompanying business processes.
Planning teams will spend a majority of their time on site as well as reviewing plans and applications. Their use of the ERP solution will be light touch and involve the submission of expenses, possibly timesheets and managing their personal data online.
This audience will be difficult to entice into the classroom, so for these light-touch topics, Optimum recommend eLearning and supporting quick cards.
Timing for the training of finance users is paramount and cannot disrupt their end of month/quarter commitments. Your training programme should train on a build which will be familiar to the audience when they go live, introducing walkthroughs using your COA, approval hierarchy and data.
Classroom training is popular with these audiences, however, if the audiences are overseas, modular delivery across WebEx/Skype can be delivered in shorter durations.
HR works closely with the departmental administrators as well as recruitment. Their core system users are normally the HR administrators who will require hands-on training so they are competent for go live.
Users such as business partners and line manager approvers will not require classroom training but a short session on the core benefits, their role in the process and the functionality they are required to use.
We design bespoke training programmes which meet the diverse needs of the different user groups. This means having a variety of supporting materials and delivery methods which engage end users with timely, relevant content so they retain the information.
“I would like to say that the feedback on course content, the delivery and the Optimum Training Consultant have all been good or excellent. We are very happy with the training provided and will look to use Optimum again in the future.”
Helen Belenger Accountancy services manager
“This was a major undertaking in a very short timescale – a ‘big ask’ for everyone involved and we pulled it off! The trainers were very adaptable and able to think on their feet to deal with the number of course variants to be taken on board.”
Mac Pugh Head of IT
“Optimum added a lot of value. They gave us some excellent advice and guidance at the beginning and the users rated them very highly on the content and quality of the training.”
Adrian Powell Project manager
|public service organisations|