The optimum.co.uk website

The “site” is owned by Optimum Technology Transfer Ltd. Our main place of business is 201 Borough High Street, London, SE1 1JA, UK.

Cancellation policy

A 100% charge will be made for any booking which is changed or cancelled with less than 10 full working days’ written notice.

Refunds

Refund policy: Refunds of course fees will be made in the following circumstances:

• If you are not accepted onto the course that you have chosen, for whatever reason
• If Optimum reschedules the course and you prefer to have a refund rather than a new date
• If you cancel the course, giving at least 10 working days’ notice in writing or by email.

A refund will not be given if you cancel a booking with less than 10 working days notice. To apply for a refund, or for further information, please telephone us on +44 (0)20 7234 0380 or contact us via the form below.

Taking up your course place: Once you have booked a course, you will receive an email confirming your booking, and confirming the cost and terms of your booking. This will be sent to the email address specified by you when booking. The confirmation email contains your joining instructions: date, time, location and any other necessary information for you to join the course.

You should arrive at the training centre in good time to help ensure the course starts on time and runs smoothly. Refreshments in our comfortable seating area will be available half an hour prior to the course start time.

If you have any difficulty in joining the course for any reason, please telephone us on 020 7234 0380.

Our guarantee

We will repeat, without further charge, any course that you feel was not up to the standard you expect.

We will research the cause of the problem and take action to improve our service as necessary.

If you are unable to resolve any complaint with your account manager, you should contact:

Jordan Locke, Service Delivery Manager, 201 Borough High Street, London, SE1 1JA, UK / +44 (0)20 7234 0380.

Governing law and jurisdiction

Your use of the site will be governed by and construed in accordance with the laws of England and Wales and any disputes will be decided only by the courts of England and Wales.

Other Information Certain associated companies of Optimum training are authorised and regulated by the Financial Services Authority, Institute of Chartered Accountants for England and Wales, the Association of Chartered Certified Accountants, the Institute of Chartered Taxation, the Insolvency Practitioners Association and by the London Stock Exchange to act as a nominated adviser.

For further information regarding our registration with these regulatory bodies; the professional rules and codes of conduct applicable to Optimum; and Optimum’s VAT details please contact Jodie Sutherland on +44 (0)20 7234 0380. If you have any queries with regard to this website please contact us via the form below.

Compliments & complaints

Optimum is committed to ensuring that our corporate clients and individual delegates receive excellent service. If, for any reason, you are happy or unhappy with the service you have received we would like to know about it.

General disclaimer

While we endeavour to ensure that the information contained in the site is accurate, the material is of a general nature and not intended to be a substitute for specialist advice. Therefore, we cannot guarantee that the content of the site will be suitable to your circumstances or adequate to meet your particular requirements.

Accordingly, we will not be liable for any losses or damages that may arise from the use of the site or any websites linked to the site or the material on such websites, including, but not limited to, loss or damage due to viruses that may infect your computer equipment, software, data or other property on account of your access to, use of, or browsing the site or your downloading of any material from the site or any websites linked to the site.

The content/information found on this site is provided ‘as is’. While every effort is made to ensure the accuracy of the content/information, errors can occur and legislation, practice and regulations change.

Third party websites

As a convenience to users, the site includes links to other websites and material which are beyond our control. We are not responsible for content on the Internet or World Wide Web pages outside the site or any other website owned and operated by us.

Intellectual property

The content of the site is protected by copyright, trademarks, database and other intellectual property rights. You may retrieve and display the content of the site on a computer screen or print one copy of such content for your own personal, non-commercial use, provided you keep intact all and any copyright and proprietary notices. You may not otherwise reproduce, modify, copy, publish, distribute or make available to the public (whether in print or electronic form) any of the content contained in the site without our prior written consent.

Privacy statement

Optimum is committed to safeguarding your privacy online. We have posted this Privacy Statement to help you understand what information we are gathering and how we will use it. We believe your personal privacy on the Internet is a fundamental right, and we are committed to clear, open and accessible privacy policies.

You should be aware that this policy only applies to Optimum training websites and not to other websites that we provide links to.

We hope that you feel our Privacy Statement explains clearly how we gather and use any data we may collect from you. We have used our best efforts to compose a policy that is fair, respectful and protects your privacy online. Your feedback is important to us. Please email any questions, comments or suggestions via the form below.

Optimum’s Commitment to User Privacy Except where Optimum discloses personal data to third parties as part of the provision of services, Optimum will not wilfully disclose individually identifiable information about its users to any third party.