Having supported various different travel & leisure organisations, Optimum has the experience to provide you with an unparalleled end-user training programme for any business system. These include finance, HR/payroll, CRM and business-wide ERP systems, as well as industry-specific leisure management, ecommerce and reservation management solutions.
Benefits of using Optimum
Designed for you
A bespoke programme developed using your specific build and business processes, delivered by us or you.
Flexibility to cherry pick which training modules are developed in-house and which to outsource.
A confident, competent workforce, ready for go-live, maximising the return on investment.
Time for your project team to focus its attention elsewhere during the busy pre-go-live period.
Tailored role-based training for your users
Your end-user training programme must be targeted so the right content is being trained to the right audiences. In a customer-facing industry, users will have very little time for IT training so their training solution must be targeted and appropriate to their needs. Typical audiences and challenges are captured in the workstreams below.
Depending on the ERP solution, this user community will be heavy users of the system enabling them to manage talent from a potential candidate’s registration on their talent bank through to recruitment.
This audience will not only need to understand the management of talent within their organisation but they must also understand the recruitment process and employee lifecycle.
Designers, content writers, product design leads
This user community uses standard design thinking to build creative solutions. Their training programme should appeal to their creative style. They are bringing their product brand to life through digital media so will have little time for IT training.
This audience would benefit from a blended approach giving them the option for drop-in roadshows and online learning.
Contact centre managers, customer supports, customer relations
Timing for the training of a customer services team is paramount as they need to be proficient from day one as well as carryout their BAU role. Training can be done in a blended way providing users with real customer scenarios so as to simulate what they will be expected to do post go live.
Role-play will focus heavily on the consolidation activities to mimic how the ERP solution will be used during customer interactions.
Guest services coordinators, trainee consultants, international coordinators
This audience typically has a light-touch requirement from the ERP solution but will be required to requisition goods and services as well as manage the customer’s experience.
This training should be made available through eLearning so this user community can participate in the learning event at a time which suits them.
Timing for the training of finance users is paramount and cannot disrupt their end of month/quarter commitments. Your training programme should train on a build which will be familiar to the audience when they go live, introducing walkthroughs using your COA, approval hierarchy and data.
Classroom training is popular with these audiences, however, if the audiences are overseas, modular delivery across WebEx/Skype can be delivered in shorter durations.
HR administrators, HR business partners, line managers
HR works closely with the departmental administrators as well as recruitment. Their core system users are normally the HR administrators who will require hands-on training so they are competent for go live.
Users such as partners and line manager approvers will not require classroom training but a short session on the core benefits, their role in the process and the functionality they are required to use.
Industry systems we have worked with
Microsoft Dynamics 365
Microsoft Dynamics AX
Infor CloudSuite ERP
An unrivalled choice of training methods
We design bespoke training programmes which meet the diverse needs of the different user groups. This means having a variety of supporting materials and delivery methods which engage end users with timely, relevant content so they retain the information.
“This style of eLearning was very effective for the company and can be easily added to should we enhance the way we use the system. Feedback from the trainees has been excellent.”
John Greene Finance systems manager
“Now that our system is live I can see that the training programme was very successful. In just under two weeks before the system went live, we trained over a thousand members of staff.”
Mirela Holmes Head of finance shared services and business administration
“We were delighted to be working with a travel industry leader such as easyJet. This project involved the creation of a series of end-user training materials for their Unit4 Business World (Agresso) ERP rollout.”