Having supported various different global pharmaceutical brands, Optimum has the experience to provide you with an unparalleled end-user training programme for any business system. These include finance, HR/payroll, CRM and business-wide ERP systems, as well as industry-specific quality management and pharmaceutical manufacturing systems.
Benefits of using Optimum
Designed for you
A bespoke programme developed using your specific build and business processes, delivered by us or you.
Flexibility to cherry pick which training modules are developed in-house and which to outsource.
A confident, competent workforce, ready for go-live, maximising the return on investment.
Time for your project team to focus its attention elsewhere during the busy pre-go-live period.
Tailored role-based training for your users
Your end-user training programme must be targeted so the right content is being trained to the right audiences. This sector demands precision, accuracy and efficiency in all its processes. The training programme for a new ERP solution should align with these high-level working practices. It must also fit in with the timings/availability of the workforce. Some typical audiences and challenges are captured in the workstreams below.
Operators, production planners, production supervisors
It is critical for all end users to be proficient in the use of the ERP solution. The setup of batch orders and corresponding activities including material consumption, etc. must be trained using business aligned examples and all users regardless of their role must have an appreciation of the entire process to understand their impact.
A combination of short instructor-led sessions and workplace-scenario sessions should be developed for this workstream. Training content could be designed around current good manufacturing practice (CGMP).
Cleaning technicians, operators, supervisors
Training for this audience should be in a simulation of the workplace allowing them to practise both the physical and system processes ensuring complete user understanding and adoption.
Hands-on practise for this audience is crucial and the timing of the training should be close enough to go live so there is minimal hypercare/support required.
Managers, operators, quarantine managers
With quality underpinning every stage of pharmaceutical manufacturing, training in all aspects of the quality process including the test execution and management of quality orders, batches and quarantine is key.
This training should provide a high level of hands-on practice with quality-aligned business scenarios for consolidation.
There can be users wearing multiple hats depending on the scale of your operation. Training for this end-user community could take the form of short modules delivered in the workplace using the latest handheld software/hardware to ensure business-as-usual activities are maintained.
Example modules delivered could include: performing adjustments, moving inventory, booking to quarantine, and so on.
Timing for the training of finance users is paramount and cannot disrupt their end of month/quarter commitments. Your training programme should train on a build which will be familiar to the audience when they go live, introducing walkthroughs using your COA, approval hierarchy and data.
Classroom training is popular with these audiences, however, if the audiences are overseas, modular delivery across WebEx/Skype can be delivered in shorter durations.
HR administrators, HR business partners, line managers
HR works closely with the departmental administrators as well as recruitment. Their core system users are normally the HR administrators who will require hands-on training so they are competent for go live.
Users such as business partners and line manager approvers will not require classroom training but a short session on the core benefits, their role in the process and the functionality they are required to use.
Industry systems we have worked with
Microsoft Dynamics 365
Microsoft Dynamics AX
An unrivalled choice of training methods
We design bespoke training programmes which meet the diverse needs of the different user groups. This means having a variety of supporting materials and delivery methods which engage end users with timely, relevant content so they retain the information.
“The Optimum trainers that worked with us on this project were marvellous. As soon as they stepped through the door, within a few minutes it felt like they’d been with us for years. It felt like they were just as passionate about getting the project to its final conclusion as we were.”
Donna Biddulph Learning & development manager
“We now have access to good materials that are a basis for ensuring that users have the necessary knowledge to undertake their work. We would definitely use Optimum for our training support requirements in the future.”
Humphrey Grimmett Project manager
“I would wholeheartedly recommend Optimum and would have no qualms about using them again for another Agresso upgrade. The trainers were excellent. They delivered the courses very well and we had positive feedback from the end users.”