Implementing or upgrading to Microsoft Dynamics 365 for Sales (D365S) will have a big impact on your organisation. Unless you make sure that your users know how to use the application in the most effective way, you won’t achieve full return on your investment.
Optimum is an expert in end-user training for the implementation and upgrades of Dynamics 365 for Sales, as well as business-as-usual (BAU) refresher training solutions.
We not only understand the way the system works but also how to best train your staff. By using a mixture of tools and methods, Optimum’s training consultants have the relevant expertise to help ensure your workforce adopt the new software and any changing business processes.
Our training consultants are experienced in designing, developing and delivering bespoke, client-branded, collaborative learning solutions for any Dynamics 365 for Sales build.
We develop training programmes for users of D365 for Sales that reflect their way of working, incorporating the individual business processes and workflows for each role group. This will enable the teams to understand your customers’ needs, engage more effectively, and ultimately win more deals.
Taking advantage of Optimum’s specialist skills and experience in delivering user-focused training will ensure that your organisation achieves full value across the lifetime of the system, as users engage with the system and adopt the new processes.
We offer a range of Dynamics 365 training services to support the whole lifecycle of the end-user training phase, ensuring your project team can focus on the core project at a crucial stage. Every project is different and so our approach is unique to you. We can either provide a fully-managed training solution or fill the skills gap in your internal team.
Training solutions include:
- Training needs analysis (TNA)
- RapidScope® – scoping your D365 training requirements
- Development of bespoke deliverables including reference guides, quick cards, trainer packs and three different eLearning options
- Assistance with Skill the Trainer and Go-Live Support
- Delivery in the form of classroom, presentation, eLearning and various online solutions
- Localisation and translation services for global D365 rollouts