Training for a Cornish clothing retailer
Microsoft Dynamics AX 2012 ERP
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Seasalt, the Cornish fashion and homewares retailer, partnered with Optimum to support the design, development and delivery of a bespoke end-user training programme for their new Microsoft Dynamics AX 2012 ERP system. The family-owned fashion and homewares retailer underwent a move from their own legacy system to AX 2012.
Optimum, the IT training consultancy, were onboarded in the later stages of system implementation. Optimum scoped out the role-based courses and materials that needed to be created, along with detailed recommendations of the most effective way of delivering the training to both the back office and shop-based staff.
Joanne Harrison Sales Director
They then worked with Seasalt’s internal training team to design and deliver a comprehensive, job-specific end-user training programme for eight different workstreams including Finance, Logistics, Merchandising, Customer Services and Retail, Buying, Wholesale, and Supply Chain Management.
To ensure the training was pitched at the right level, introductory navigation training deliverables were designed for all audiences, as well as role-specific training deliverables for individuals. All outputs were developed from the point of view of the end user and written in an easy to understand, non-technical manner using the client’s colour scheme and bespoke branding.
In a collaborative approach, Seasalt took responsibility for the majority of the training development and delivery. Optimum consultants supported Seasalt’s internal team by providing development and training across a number of workstreams.
In order to ensure longevity of the deliverables produced, Optimum provided additional training on how to update and maintain documentation, as well as high-level training recommendations based on their extensive previous experience with AX2012 training projects. With Optimum’s help, Seasalt were able to build up their internal training proficiency, thereby maximising the returns on their investment in the long term.