Students, postgraduate students, senior students

Typically, the student user community will be light-touch users of an ERP solution and the training programme for this audience needs to suit their schedules.

Due to their timetables, scheduling training for this audience can be difficult so their training solution should be just-in-time sessions they can take at their convenience. Drop-in clinics work well for this user community too.

Department assistants, department managers, administrators

One of the core departments in any Education body is its administrative team. Dealing with day-to-day operations, including student payments/accommodation/international students, as well as supporting the academic departments, they must be competent in the use of their ERP solution.

Training this audience at the right time is critical to ensure they are ready at go live.

Recruiting managers, interview panelists, candidates

Introducing an online recruitment solution enhances the experience of all players including the candidates, students, recruiting managers, panel members and HR administrators. The training programme should generate a positive experience as many legacy processes are paper-based leading to significant change.

Underpinning the training process should be an overview of the recruitment process from start to finish. Your training solution should provide scenario-driven walkthroughs and activities for heavy transactional users as well as short presentations/eLearning to support decision makers/authorisers.

Management accountants, cashiers, treasurers

Timing for the training of finance users is paramount and cannot disrupt their end of month/quarter commitments. Your training programme should train on a build which will be familiar to the audience when they go live, introducing walkthroughs using your COA, approval hierarchy and data.

Classroom training is popular with these audiences, however, if the audiences are overseas, modular delivery across WebEx/Skype can be delivered in shorter durations.

HR administrators, HR business partners, line Managers

HR works closely with the departmental administrators as well as recruitment. Their core system users are normally the HR administrators who will require hands-on training so they are competent for go live.

Users such as HR business partners and line manager approvers will not require classroom training but a short session on the core benefits, their role in the process and the functionality they are required to use.