Education training solutions
Your end users deserve job-specific training solutions which will help them achieve the maximum benefit from the new system.
A bespoke programme developed using your specific build and business processes, delivered by us or you.
Flexibility to cherry pick which training modules are developed in-house and which to outsource.
A confident, competent workforce, ready for go-live, maximising the return on investment.
Time for your project team to focus its attention elsewhere during the busy pre-go-live period.
Whether research or industry-specific grants, the key individuals who makeup the Research team have very specific needs from their system solution. The training programme must be based around their stage / gateway processes ensuring all are trained from Initiation to the related project going live. Principal investigators and approvers will have
different training requirements to that of Project administrators and technicians so role-based training will target the training content ensuring only relevant content is trained and optimising the time research personnel spend in the classroom or being trained by another medium such as eLearning.
Typically, the student user community will be light-touch users of a system deployment and the training programme for this audience needs to satisfy their schedules.
Due to their timetables, scheduling training for this audience will be difficult so their training solution should be just-in-time sessions they can take at their convenience.
One of the core departments in any Education body is its administrative team. Dealing with day-to-day operations including the supporting of student payments / accommodation /
international students as well as support the academic departments, they must be competent in the use of their system solution. Training this audience at the right time is critical to ensure they are ready at go live.
Introducing an online recruitment solution enhances the experience of all the players including the candidates, students, recruiting managers, panel members and HR administrators. Training needs to generate a positive experience as many legacy processes are paper based meaning significant change. Underpinning the training
process should be an overview of the recruitment process from start to finish. Your training solution needs to provide scenario driven walkthroughs and activities for your heavy transactional users as well as short presentations / eLearning to support decision makers / authorisers.
Timing for the training of finance users is paramount and cannot disrupt their end of month / quarter commitments. Your training programme needs to train on a build which will be familiar to the audience when they go live, introducing
walkthroughs using your COA, approval hierarchy and data. Classroom training is popular with these audiences, however if the audiences are overseas, modular delivery across WebEx / Skype can be delivered is shorter durations.
HR works closely with the departmental administrators as well as recruitment. Their core system users are normally the HR Administrators who will require hands-on training so they are competent for go live.
Users such as Partners and line manager approvers will not require classroom training but a short session on the core benefits, their role in the process and the functionality they are required to use.
We design bespoke training programmes, methods and support materials which meet the varying needs of different user groups.
“We now have access to good materials that are a basis for ensuring that users have the necessary knowledge to undertake their work. We would definitely use Optimum for our training support requirements in the future.”
“I would wholeheartedly recommend Optimum and would have no qualms about using them again for another Agresso upgrade. The trainers were excellent. They delivered the courses very well and we had positive feedback from the end users.”
“Using a professional training company adds value because new users aren’t being told by their peer group, or a finance person, or even someone within the university, how best to use the system. The fact that it is an external authority can give the training extra credibility.”