Five Training Tips for your Business System Project

Whitepaper by:Nicky Cortes
Director of Training and Development

End user training plays a critical role in the success of any business system implementation. Despite many industry experts confirming this, the end-user training phase is still frequently overlooked until it’s too late.

Here are some of the five tips you need to consider:

1 – Understand project team training

It is important to understand your training options and be aware of what type of training has been included in the contract with your implementation partner. Typically, this will include a few days of generic system training, which consists of an overview of the new solution. This is aimed at your project team who need to understand the system’s capabilities and how it can be customised for your business.

The expectation is that knowledge will then be cascaded from the project team down to your entire workforce. However, in our experience, this rarely produces the desired outcome.

2 – Understand employee (end-user) training

Your entire workforce will require customised, role-based training using your customised system build, with the business processes and any positive change messages included.

A generic overview of the entire system will leave them confused and resistant to change, leaving them to find workarounds

ERP eBook CTA

3 – Time the training programme right

End-user training deliverables need to be developed alongside user acceptance testing (UAT) in order to minimise the risk of potentially needing to reproduce them. eLearning in particular should be created as close to go-live as possible. UAT will be a critical time for your project team likely to be busy with the final preparations for go-live.

We would recommend that training delivery should take place no more than three weeks before go-live or staff will forget what they have learned.

“Training your employees how to use a new business system effectively is critical to the success of any implementation or upgrade project.” Joanne Harrison

4 – Appoint super users

It is important to try and build an internal training capability, securing this in-house skillset for future requirements. However, as part of this, we would suggest including internal super users who are not part of the core project team.

Many successful business system projects use a mixture of internal resources and an external training consultancy. The internal resources provide the business knowledge whilst the external consultants specialise in producing role-based training deliverable quickly and efficiently, using proven templates.

5 – Plan your training programme early

Don’t underestimate the tasks involved in the end-user training phase. Scoping, organising, developing and delivering the training programme is a substantial amount of work and should be treated as a distinct sub-project within the overall project.

Planning early will enable you to understand the effort involved and consider the resources that are required, minimising the risk of budget and timeline overruns.

Optimum can provide bespoke end-user training programmes for any business system, including ERP, CRM, Finance, HR and Bespoke. Get in touch to learn how we can help design, develop and/or deliver your training programme.

 


An effective training program is key to the success of your ERP system implementation.

Contact us today to ensure a successful roll out.


 

Related Stories
WhitepaperEnd-user training – an afterthought or the key to ERP success?
WhitepaperMicrosoft Dynamics 365 user training – settle for Task Recorder or go bespoke?
WhitepaperWhy User-Focused Training Works Best
Whitepaper10 Questions to Ask About Your ERP Training Programme
Whitepapers
WHITEPAPER Consultants vs Contractors: What’s Best for ERP Training?
Read Whitepaper
WHITEPAPER End User ERP Training Timelines
Read Whitepaper
WHITEPAPER The Importance of Early User Training In System Implementation
Read Whitepaper
WHITEPAPER SAP S/4HANA Implementation Steps and Methodology for Remote Working
Read Whitepaper
WHITEPAPER A Guide to Microsoft Dynamics 365 Implementation Planning
Read Whitepaper
WHITEPAPER IFS Cloud ERP Release: Maximising the benefits of the new ERP
Read Whitepaper
WHITEPAPER Engage Trainers Early to Improve your ERP Project Success
Read Whitepaper
WHITEPAPER Why SAP S/4HANA Implementations Fail: and What you Can do to Avoid Them
Read Whitepaper
WHITEPAPER Perfecting your Microsoft Dynamics Go-Live Phase: A Readiness Checklist
Read Whitepaper
WHITEPAPER Adapting your D365 Classroom Training for Online Delivery
Read Whitepaper
WHITEPAPER How to Effectively Implement SAP S/4HANA Training
Read Whitepaper
WHITEPAPER Switching S/4HANA Training from Classroom to Virtual
Read Whitepaper
WHITEPAPER 10 Tips to Keep Remote ERP Training Engaging
Read Whitepaper
WHITEPAPER What’s the difference between Office 2019 and Office 365?
Read Whitepaper
WHITEPAPER A Hybrid Approach Minimises your Training Risk
Read Whitepaper
WHITEPAPER SAP Enable Now – The pros and cons of the support and training tool
Read Whitepaper
WHITEPAPER Implementing SAP S/4HANA successfully – why user training is critical
Read Whitepaper
WHITEPAPER Five Training Tips for your Business System Project
Read Whitepaper
WHITEPAPER Can Knowly be used as a training tool for Unit4 ERP?
Read Whitepaper
WHITEPAPER Shaking up ERP Training
Read Whitepaper
WHITEPAPER Understanding our RapidScope Service
Read Whitepaper
WHITEPAPER Why User-Focused Training Works Best
Read Whitepaper
WHITEPAPER How do Optimum’s training materials compare with generic vendor documents?
Read Whitepaper
WHITEPAPER 10 Questions to Ask About Your ERP Training Programme
Read Whitepaper
WHITEPAPER End-user training – an afterthought or the key to ERP success?
Read Whitepaper
WHITEPAPER Five Tips for Planning Your ERP End-User Training
Read Whitepaper
WHITEPAPER Microsoft Dynamics 365 user training – settle for Task Recorder or go bespoke?
Read Whitepaper
WHITEPAPER User Adoption of ERP systems – Understanding the Main Challenges
Read Whitepaper
WHITEPAPER Microsoft Office 2016 release – what’s new?
Read Whitepaper
WHITEPAPER Understanding Optimum’s Remote Training Model
Read Whitepaper
WHITEPAPER Building Internal Training Capability – How can Optimum Help?
Read Whitepaper

    Join the Optimum Mailing List

    Get all the latest Optimum news direct to your inbox