Training for a British luxury mattress manufacturer

Training for a British luxury mattress manufacturer

Microsoft Dynamics 365 for Finance and Operations

RapidScope®Planning & designing your training
Reference GuidesComprehensive end-user manuals
Trainer PacksLesson plans for consistent delivery
Quick CardsDouble-sided simple process cards
Classroom DeliveryHands-on training sessions
eLearningFour interactive and passive eLearning options
Project overview
  • Microsoft Dynamics AX 2012 to Microsoft Dynamics 365 upgrade project.
  • Optimum developed materials for a range of different workstreams including Finance, Warehouse, Sales, Purchasing, Production and Specifications.
  • Following a RapidScope, a range of training materials were developed including Reference Guides, eLearning, Quick Cards and Trainer Packs.
  • Three different forms of eLearning were developed: Conceptual Videos, Tutorial Videos and Interactive eLearning modules.

When Harrison Spinks, the British luxury mattress manufacturer, was selecting an ERP training partner to support its Microsoft Dynamics 365 implementation, Optimum was the obvious choice.

The company was upgrading from its existing Microsoft Dynamics AX 2012 ERP system for a range of reasons, including increased stock control and visibility, the streamlining of business processes and the introduction of new functionality, for example MRP.

Harrison Spinks had some user groups with small numbers who had been heavily involved with UAT. For these audiences Harrison Spinks utilised their super users to deliver training. For larger audience groups, for example Warehouse operatives and production operators, Optimum supported with the training delivery.

"Harrison Spinks decided to outsource training purely to make sure we had enough time to focus on the other areas during the ERP implementation and we understood that we didn’t have the capacity for training internally within Harrison Spinks."

Lucas Featherstone ERP Implementation Manager

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