The project had a phased go-live approach across five countries, impacting over 700 users. The client wanted to integrate a variety of tools with D365, including Power BI for reports, ClickDimensions for Marketing, and e-Con for price management, and to also utilise D365 apps on handheld devices for their warehouse, refurbishment, and mobile workforce.
Because their processes were complex and required detailed documentation, they needed a bespoke training solution to teach so many users across so many workstreams.
Optimum developed a suite of training materials, from eLearning videos and quick reference cards, to Trainer Packs complete with lesson plans, presentations, and exercises. The eLearning materials enabled users to self-teach basic concepts, while the lesson plans and exercises provided learners with hands-on practice in small classroom settings.
Optimum consultants also provided Trainer Delivery Readiness courses in order to prepare Tchibo’s internal trainers to teach their colleagues.
Tchibo were left with a robust training framework, with professionally designed courses and materials, and a team of internal super users to support the future rollouts to each region.
Outsourcing the training allowed the internal project team to continue with go-live prep.
Adoption of the new Dynamics 365 ERP application has increased productivity much higher than anticipated, with minimum disruption to the stores at go-live.