The business had already scheduled the end user system training sessions so Optimum had to carry out knowledge transfer as quickly as possible, write the training courses and the documentation before stepping into the classroom. A series of face-to-face sessions was held over two weeks at three sites in the north of England, with the rest of the training delivered virtually.

Speaking of the partnership, Alison Farrar, ERP Transformation Director for ABF brand Jordans Dorset Ryvita said: “The trainer packs produced by Optimum provided our in-house trainers with a comprehensive set of materials to enable them to deliver the training effectively.

“The ‘train the trainer’ course was also very well received and set our trainers up to be able to deal with the planned delivery to their colleagues.”

The Optimum created training materials and trainer packs will be updated and localised by ABF as the organisation continues to roll out D365 to other companies in the group.