We provide flexible, tailored and cost-effective ERP end-user training programs.
Optimum is a UK-based ERP end-user training specialist, who’s designed a highly cost-effective and flexible remote working service for its international clients.
We’ve supported more than 100 ERP implementations and upgrades across multiple locations in the United States and Canada.
We have expertise in a wide range of ERP systems, which means that we have training templates in place to develop a truly bespoke program for your organisation in a third of the usual time.
To minimize, or even eliminate, the need for overseas travel and therefore expense, we communicate by email and video conference calls and adjust our working hours in the UK to cater for any time differences.
Following the remote development of the end-user training materials, we can provide a level of delivery support to fit any scenario. At one end of the spectrum our consultants can deliver simultaneous, multi-site training with post go live floor walking support. Or we can produce detailed ‘skill the trainer’ guides so you can deliver your own training internally.
We share our knowledge and experience to train and inspire people, building confidence and competence in users of new technology.
Optimum has extensive knowledge of various different ERP systems, having supported many complex implementations and upgrades across the globe.
We have 25+years of experience in understanding how these systems are used within a range of organizations and can leverage knowledge gained from many complex rollouts.
We know where the pitfalls lie and can provide expert guidance and support throughout the process at a crucial time when your internal resources are likely to be stretched.
We offer a range of training services to support the whole lifecycle of the end-user training phase, ensuring your project team can focus on the core project at a crucial stage.
Every project is different and so our approach is unique to you. We can either provide a fully-managed training solution or fill the skills gap in your internal team.
Training solutions include:
RapidScope® – scoping your ERP training requirements
Development of bespoke ERP deliverables including reference guides, quick cards, trainer packs and three different eLearning options
Assistance with Skill the Trainer and Go-Live Support
ERP training delivery in the form of classroom, presentation or virtual sessions
Localisation and translation services for global rollouts
“I felt comfortable with Optimum’s offshore model because they had done it successfully for other major companies in the US. Their references were phenomenal and it proved to be a very cost effective and efficient way of working.”
Nathan Herndon IT director
“We had absolutely no reservations about using Optimum’s offshore model because we’re a global firm that likes to utilise global expertises.”
Joe Calabrese IT supervisor
“The project was changing on a day to day basis; we had finalised the training documents and then a lot of them had to be updated, but Optimum were great at adapting to our needs very quickly.”