A two-and-a-half-day role-based classroom course was also developed for the Sales order management teams which covered sales order processing, invoice management, returns and credits, and inquiries.

Staff were taken away from their worksites and gathered at a central hub in Pittsburgh, Pennsylvania, to receive uninterrupted classroom training sessions in preparation for their go live. Optimum’s adaptability was demonstrated during the training phase, which was a joint effort between the internal project team and Optimum.

Training for head office operatives was carried out by the JDE project team and Redfaire, and Optimum flew two highly-skilled consultants to Pennsylvania to provide hands-on training across the other workstreams.

Optimum also designed a skill the trainer course for internal use, which covered functional and process knowledge, training skills, and an understanding of the Optimum training materials. This allowed Glen-Gery’s super users to deliver classroom sessions and informal sessions to site colleagues.

Prior to onboarding, Optimum supported the Oracle JD Edwards upgrade for UK-based parent company, Ibstock Brick. Joanne Harrison, Sales Director at Optimum, said “the business clearly understands the importance of providing staff with accurate and engaging training. Satisfied clients are the biggest asset to Optimum and we were delighted to be back on board once again.”