At City of Medicine Hat, a key group of users completed a number of internal processes, and City of Medicine Hat hoped that with the implementation of a more streamlined system, they could encourage the wider end-user community across a number of workstreams to complete these processes themselves, thereby maximising their efficiency.
Optimum developed a blended learning suite of courses, and created training materials for over 1,300 end users. Training materials included two generic modules to introduce end users to the look and feel of Agresso Desktop and Agresso Web, followed by documentation tailored to end users across a number of workstreams including Finance, HR, Payroll, Procurement, Project Costing and Billing, and Field Management.
Documentation included a series of reference guides for detailed, step-by-step processes and quick cards for frequently used, simple processes. This combination of deliverables allowed end users to learn the content in different ways, as well as providing continued support post implementation.
City of Medicine Hat adopted the ‘skill the trainer’ approach, whereby Optimum delivered trainer readiness programmes to internal process owners and enterprise system department liaisons, in preparation for training delivery to staff. City of Medicine Hat required a flexible train the trainer approach, so Optimum developed trainer packs that prepared process owners to conduct informal, at desk training sessions.
Owing to their extensive experience with Agresso systems, Optimum conducted knowledge transfer sessions with process owners using their remote working model to reduce travel costs, as well as providing face-to-face training delivery in City of Medicine Hat in Alberta, Canada.
Optimum’s collaborative approach helped to ensure City of Medicine Hat built up their internal training capabilities, so they could become less reliant on external training partners in the long-term.