Victim Support, the oldest and largest organisation in the world dedicated to helping victims of crime and witnesses, has backed the user-focused-training approach of specialist IT training consultancy, Optimum.

The firm designed and delivered tailored, role-based training courses for the charity’s finance and HR managers on its new integrated Unit4 Business World (Agresso) ERP system. The project included developing a complete set of supporting documentation, including a full reference guide for users. Customising the training programmes to meet the specific needs of Victim Support was complicated by the implementation project being part of a merger of 80 separate charities into a single national organisation.

That meant the IT training had to be designed around a new structure, with new staff and a new set of business processes, some of which hadn’t been finalised at that stage.