Training for a global hearing care solutions manufacturer

Training for a global hearing care solutions manufacturer

Microsoft Dynamics 365

RapidScope®Planning & designing your training
Trainer PacksLesson plans for consistent delivery
Quick CardsDouble-sided simple process cards
eLearningFour interactive and passive eLearning options
Skill the TrainerPrepare internal team for delivery
Classroom DeliveryHands-on training sessions
Project overview
  • Microsoft D365 implementation for a global hearing care solutions manufacturer.
  • Modular training programmes included the development of quick cards, eLearning and trainer packs.
  • Internal subject matter experts were up-skilled to deliver training in a professional and consistent manner.
  • Global training template to be adapted for future rollouts.

Sonova underwent a business change and transformation program that involved the implementation of Dynamics 365 Finance and Operations (F&O), Dynamics 365 Customer Engagement (CE), Point-of-sale, and Timify across its network of over 3,000 shops in over 90 countries.

They needed to prepare their employees for the major changes this programme would entail, especially in regards to Point-of-Sale and Customer Engagement processes.

Due to their global presence, it was critical to ensure that all retail users received the same functional and process content, as well as any best practice messaging, no matter where in the world they were.

"We are delighted to have supported another large D365 implementation with a bespoke end-user training programme."

Joanne Harrison Optimum Sales Director

The Challenge:

Sonova required a bespoke solution that would fit their needs, including the production of a global training template with common processes that could be easily customised and tailored for each market.

They also wanted in increase their in-house training capacity and competency through the upskilling of super users. To achieve all this, they needed the help of an external ERP training consultancy, and Optimum rose to the challenge.

The Solution:

Optimum created a set of scalable, consistent tools to communicate Sonova’s single way of working across multiple regions. By consolidating a standardised set of processes, Optimum was able to produce an approachable suite of deliverables for end users.

This functional, modular training programme included Trainer Packs with lesson plans and exercise booklets, Quick Cards for convenient referencing, and eLearning video tutorials.

When it came time to roll out the training programme, Optimum consultants delivered pilot courses and upskilled super users to provide them with the knowledge and confidence necessary to deliver effective internal training into the future.

The Result:

Sonova were left with a robust training framework, with professionally designed courses and materials, and a team of internal super users to support the future rollouts to each region.

Outsourcing the training allowed the internal project team to continue with go-live prep, and then onto the planning phase of the next rollouts.

Adoption of the new D365 ERP and CRM application has increased productivity much higher than anticipated, with minimum disruption to the stores at go-live.

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