The Challenge:
Sonova required a bespoke solution that would fit their needs, including the production of a global training template with common processes that could be easily customised and tailored for each market.
They also wanted in increase their in-house training capacity and competency through the upskilling of super users. To achieve all this, they needed the help of an external ERP training consultancy, and Optimum rose to the challenge.
The Solution:
Optimum created a set of scalable, consistent tools to communicate Sonova’s single way of working across multiple regions. By consolidating a standardised set of processes, Optimum was able to produce an approachable suite of deliverables for end users.
This functional, modular training programme included Trainer Packs with lesson plans and exercise booklets, Quick Cards for convenient referencing, and eLearning video tutorials.
When it came time to roll out the training programme, Optimum consultants delivered pilot courses and upskilled super users to provide them with the knowledge and confidence necessary to deliver effective internal training into the future.
The Result:
Sonova were left with a robust training framework, with professionally designed courses and materials, and a team of internal super users to support the future rollouts to each region.
Outsourcing the training allowed the internal project team to continue with go-live prep, and then onto the planning phase of the next rollouts.
Adoption of the new D365 ERP and CRM application has increased productivity much higher than anticipated, with minimum disruption to the stores at go-live.
