The Challenge:

The client required an ambitious roll-out schedule for offices across multiple continents, with processes that would not be cemented until late in the timeline.

Two organizations were merging into one, which lead to combining drastically different practices into one global business process, with individual regional localisations.

The Solution:

In order to meet the client’s needs, Optimum sent consultants to offices across the US, Europe, and Asia.

They helped the client define their global processes and produced training material including reference guides, quick cards, eLearning modules, and trainer packs.

All training deliverables were translated into regional languages where needed. 40 internal subject matter experts were up-skilled to deliver training in a professional and consistent manner.

Notably, Optimum successfully delivered training on schedule, despite sudden travel bans caused by the COVID-19 pandemic, by switching seamlessly from in-person to remote training. Remote training programmes were not typical at that time, but Optimum demonstrated flexibility and creativity in its agile approach.