Training for an iconic British retailer

Microsoft Dynamics AX 2012 ERP

RapidScope®Planning & designing your training
Reference GuidesComprehensive end-user manuals
Quick CardsDouble-sided simple process cards
Trainer PacksLesson plans for consistent delivery
Classroom DeliveryHands-on training sessions
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Project overview
  • New implementation of Microsoft Dynamics AX 2012 ERP system.
  • Modules included Finance, Inventory, Warehouse, Retail, POS and Buying/Merchandising.
  • Originally planned to complete training phase internally before turning to Optimum.
  • Optimum returned at a later date to train additional users at a newly opened warehouse facility.

A renowned central London fashion and homewares retailer turned to the specialist IT training consultancy, Optimum, to design, develop and deliver end-user training courses to support its deployment of Microsoft Dynamics AX 2012.

The company originally planned to use its own internal resources to handle the training programme but underestimated both the time and skillset required to develop effective end-user training. It also recognised that appointing a professional ERP training consultancy would free up its in-house team to concentrate on delivering the core project on time and on budget.

Optimum developed a series of end-user focused, role-based courses including business processes for buying and merchandising, customer services, warehousing and web users. The consultancy also created detailed user reference materials which can be used to support day-to-day needs and future development of the system. Following go-live, Optimum was invited back to update the documentation and deliver a new course developed for the opening of a new UK warehouse facility.

"We have developed a very attractive and cost-effective training solution specifically for retailers."

Joanne Harrison Sales Director

Optimum Sales director Joanne Harrison said: “In the past 12 months alone, we have supported six retail organisations in their rollouts of Microsoft Dynamics AX and we’re delighted to add this iconic London-based retailer to our growing list of clients within this sector.”

She added: “We have developed a very attractive and cost-effective training solution specifically for retailers to help them build and manage a training framework internally and they are recognising the value of our expertise and services.”

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