Training for a global workforce solutions company

Training for a global workforce solutions company

Microsoft Dynamics 365

RapidScope®Planning & designing your training
Reference GuidesComprehensive end-user manuals
Trainer PacksLesson plans for consistent delivery
Online DeliveryVarious web-based learning options
Quick CardsDouble-sided simple process cards
eLearningFour interactive and passive eLearning options
Project overview
  • Microsoft Dynamics 365 implementation for global workforce solutions company.
  • 31 countries due for go-live within phase one of the training programme.
  • Replacing a wide variety of legacy systems with workstreams including R2R, P2P and O2C.
  • RapidScope exercise will be completed for all Finance areas, producing a blended learning solution.

Alexander Mann Solutions (AMS) is a global workforce solutions company founded in 1996 and operate across three key functions, Outsourcing, Advisory Services, and Central Operations. AMS is implementing Microsoft Dynamics 365 across the R2R, P2P, and O2C workstreams to replace a variety of legacy systems.

31 countries are to go-live for Phase 1 which includes training for the Financial Shared Service Centre operating in Poland who support the wider business users, and then further phases will introduce further improvements and solutions.

Optimum were assigned to conduct a RapidScope exercise for all Finance areas, and produced a blended learning solution which included updating and enhancing the existing generic D365 user guides, by including business processes and the AMS unique elements.

"Despite them engaging Optimum fairly late in their project timeline, we're delighted to be supporting AMS with a bespoke D365 end-user training programme."

Joanne Harrison Optimum Sales Director

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