Training for a global not-for-profit organisation
Microsoft SharePoint
A major charity has adopted Microsoft’s SharePoint collaboration tool to allow them to manage their many varied projects.
After a meeting was held to determine the client’s requirement, Optimum learned the system would be used by all teams around the world to centrally store documentation regarding risks and issues.
The SharePoint installation at this organisation was interesting as it has some very clever customisation to allow the risks and issues from a suite of projects to flow upward into the departmental heads.
Level 1: General User
General users would have day-to-day use of the system: uploading documents, adding records to lists and recording risks. The training needs were met by a half-day introductory course for users, together with a quick card reminder.
Level 2: Team Leader
Team Leaders would have more access rights to the SharePoint system. They would be able to create new lists and libraries as required by the project. Team leaders needed an additional half-day training session to enable them to carry out the additional admin function with a more in-depth course guide. The client opted to use Optimum’s generic 2-day SharePoint administrator courseware with certain elements removed.
Optimum developed the training with two days of preparation. The first day was spent determining exact course content and obtaining client-specific relevant screenshots. The second day was spent creating the bespoke courseware and submitting it to our QA process.
Finally, the training was delivered on the client site in their training suite.