Finance manager, Lisa Widenham, said: “Our super users, system manager and corporate IT trainer had done our previous training but we wanted external help this time to reinforce our policies and make sure everyone knew exactly how we wanted the system to be used and why.”

James Webb, Optimum’s lead consultant on the project, noted: “Training around a major upgrade is very different from ongoing ‘business-as usual’ training because of the levels of change involved. There can be a lot of resistance to new business processes but because our training is very specific and role-based we find we can get users to ‘buy-in’ to the system.”

Optimum worked alongside Monmouthshire’s team to design, develop and deliver up to six sessions a day of classroom-based training at various locations around the county.

“The way Optimum handled the complicated training schedules and bookings was particularly helpful,” said Widenham.

The consultants also produced a complete new set of training documentation to support users back at their desks.

“It really was a partnership,” said Widenham, “and we were very pleased with how it went. The Optimum team was totally flexible in meeting our specific objectives and tailoring and adapting the courses and materials to our needs and budget.”