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Methods

One of our unique selling points is that we design bespoke training programmes which meet the varying needs of the different user groups. This means having a variety of support materials and training methods which engage end-users with timely, relevant content so that they retain the information.

Below is an overview of the typical deliverables we use to inspire learning. We believe it’s always better to see examples of our outputs. If you would like to view any sample documentation please complete the Request Information section on the right hand side of this page, and a member of our team will be in touch straight away.

Classroom Delivery

 

Classroom training is a ‘hands-on’ training session led by an experienced Optimum training consultant that allows delegates the opportunity to learn and practice in a controlled environment.

This form of training suits new users, especially those that are experiencing high levels of change at work and remote workers who may not have a lot of support when back at their desks. Optimum develop interactive classroom sessions with real life exercises to consolidate learning and engage delegates, create understanding and inspire delegates to apply the learning. We use proven techniques to facilitate the learning curve, and to minimise the forgetting curve.

Reference Guides

 

Reference guides are comprehensive user manuals, incorporating step-by-step business processes to ensure best practices are known and followed. Optimum develops bespoke reference guides which allow for detailed explanation of both function and process, with graphical illustrations relating to your system build.

They have a table of contents for easy navigation and can be hosted online and/or provided in hard copy. Process flow diagrams are also included to demonstrate a start-to-finish process indicating to the user their role within the process. Reference guides are designed in accordance with the clients brand guidelines.

Trainer Packs

 

A trainer pack is helpful in ensuring consistency of delivery, especially when there are multiple trainers delivering. When developing trainer packs we include:

PowerPoint slide deck – a PowerPoint presentation to kick-start the session.

Consolidation exercises – the classroom session will consolidate the users understanding of a topic through consolidation exercises.

Lesson plan – developed for the course and used by the trainer, ensuring consistency in the delivery.  This contains timings, tips/tricks on flow and how to introduce topics.

Data setup – this is a list of data required for the delivery of the course.

Skill the Trainer

 

Optimum can help organisations to build internal training capability by equipping identified super users and internal training teams with the right delivery skills, tools and role-based process knowledge to ensure effective results. For organisations who wish to utilise internal resources for the delivery phase of a system roll-out or upgrade, Optimum can recommend a suitable solution with a mixture of internal resources from the business and our experienced system Training Consultants.

Various courses are available such as our 2 day ‘Skill the Trainer’ classroom session which covers topics such as core training skills, using training aids, questioning techniques, learning styles, course structure and coaching skills.

Quick Cards

 

These are useful for frequently used and simple processes and are created as double-sided A4 cards, covering the essential elements of a process and made readily available to users.

They are graphically appealing and easy to follow without being too busy. If the amount of information required is too large for a single quick card, multiple quick cards can be created so that information is not lost. Quick cards are designed in accordance with the clients brand guidelines.

Floor-Walking

 

If required, Optimum training consultants can be utilised as ‘floorwalkers’. During a go-live period they will be on hand to answer queries, refresh learning on processes and can also provide a ‘triage’ service to limit the numbers of user-triggered issues being dealt with by the internal support desk.

Pre-booked sessions can be arranged with the training consultant or this can be an ‘on-demand’ service to hand hold users as they start to use a new system for the first time. This method can be particularly useful for less confident users of technology.

Presentations

 

Professional and engaging presentations, with a demonstration of the system, is a cost-effective way to train large groups of people. This is most successful when there is a limited amount of information to absorb and “hands-on” practice is not essential.

eLearning

 

eLearning modules allows users to learn where and when they wish to, providing a permanent resource for refresher training and for training new staff. It can be a great approach for giving users access to training at a time and place which suits them – if designed in the right way.

We are experts in creating high quality eLearning for system applications. Optimum’s skilled instructional designers are highly experienced in creating interactive eLearning which effectively teaches users how to adopt a system and new business processes. Our eLearning can be deployed via your internal intranet, an in-house Learning Management System (LMS) or it can be hosted on an Optimum managed learning portal.

Video tutorials are passive tutorials with no user interaction and allow the demonstration of a process being completed on screen with an audio commentary attached. Optimum can create engaging video tutorials using tools such as Camtasia or WebEx.

To see examples of our eLearning – click here.