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Trainer Blog

Trainer Blog (Feb 2020): Global D365 and Salesforce training delivery

I had a great start to 2020 delivering end-user training to support a client implementing Microsoft D365 and Salesforce Lightning globally, with the initial go lives in the EMEA and APAC regions. Optimum have been involved in the project since May 2019 and I had…

Industry News

Trainer Blog (Oct 2019): AX 2012 training material updates

I have recently been engaged on a project supporting a British retailer that has updated their AX 2012 business processes. Optimum had previously provided the AX 2012 training support for the implementation back in 2015 and were asked back to ensure their training materials reflected…

Industry News

Microsoft announce D365 Commerce and Connected Store

At a press gathering in San Francisco last week, Microsoft introduced the new features and applications for Dynamics 365. The new offerings included their vision for the future of retail, powered by AI-driven insights which will allow retail clients to take informed actions and improve…

Trainer Blog

Trainer Blog (Sept 2019): Dynamics 365 project team training

The engagement usually starts with a telephone call to discuss the project team training requirement with the prospective client. Project team training takes place very early in the implementation phase and over the years, I’ve delivered training to various clients in this situation. This involves…

Trainer Blog

Trainer Blog (Sept 2019): D365FO training for rental business

I have recently been engaged on a training project supporting a global implementation of Microsoft Dynamics 365 for Finance and Operations (D365FO) across all areas of the business. All D365FO training material produced by Optimum is bespoke for the client and this project has been…

Industry News

What’s new in Dynamics 365 – Wave 2 2019

The Dynamics 365 2019 wave 2 release brings new innovations that will provide businesses with significant capabilities to transform the way their businesses work. The enhancements to the D365 applications include 100s of new possibilities across the following business applications: Sales Marketing Customer Service Field…

Trainer Blog

Trainer Blog (Jul 2019): Dynamics ERP classroom training in Italy

As a business, we’ve been supporting a global IT consulting and distribution business with their Dynamics AX 2012 training since late 2016. This huge ERP rollout has seen us develop and deliver training solutions in various locations. The latest phase of the project involved the…

Industry News

Microsoft redefines Dynamics 365 licensing

Last week, at their Inspire 2019 event, Microsoft released details of changes to the Dynamics 365 for Finance and Operations (D365FO) application licensing. Starting from 1st October 2019, the applications will be split into separate Supply Chain Management and Finance options. This move comes as part of…

Trainer Blog

Trainer Blog (Jun 2019): RapidScope support for Dynamics ERP

The plan for this week was to support the Director of Training and Development with a RapidScope® for a London based department store. This was a slightly different scoping activity as the client are already live with Dynamics AX 2012 and wanted assistance with business…

Trainer Blog

Trainer Blog (Jun 2019): D365 training for construction firm

This week I was delivering a half-day construction Dynamics 365 for Customer Service training course for one of the UK’s largest new home builders. The training took place in a variety of the regional offices across the country. The courses went well, with the sessions…

Industry News

The switch to D365 Business Central

The Directions EMEA conference, taking place from 9-11 October in Vienna, will showcase the autumn release of Microsoft Dynamics 365 Business Central (formerly Dynamics NAV) and will support partners in their transition to the new technology. The complete switch to a modern browser-based client and…

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