Writing the courses, lesson plans and online exercises was made more challenging because it was done without any knowledge transfer or input from the client. The training programme was designed and developed working solely from test scripts as the bespoke S/4HANA system was being built.

Optimum’s consultant also acted as a facilitator during the training. He brought in both the implementation partner and on occasion SAP trainers to supply very detailed technical information, then interpreted that to fit into the SME’s learning programme.

Feedback on the training was doubly positive – the SMEs reported that they found it extremely useful and it also highlighted a wide range of development discussion points for the implementation partner going forward.

Joanne Harrison, Optimum’s sales director’ said: “This was an unusual and challenging project for us in unique circumstances. We’re very pleased that yet again we could deliver for the client.”