Optimum has also produced lesson plan outlines to provide the Aer Lingus trainers with a guide to each exercise so they can check the group’s progress before they move on to the next module.

John Greene, Aer Lingus’ finance systems manager, said: “The facilitated eLearning is very effective. Our trainers can react to the learners’ rate of progress and check that all modules are covered.”

The latest version of Advanced Business Solutions’ finance system was rolled out across the airline over a period of a few months. An Aer Lingus trainer first gave procurement staff an Optimum-produced presentation on the background to the project, the benefits to users and the company, and the processes that each group needed to learn. Each module was then broken down into a tutor demonstration, a section for the learners to try it out for themselves, then the opportunity to work through a different exercise.

Each of the WebEx sessions is now available on Aer Lingus’ network and are designed for users to refresh their knowledge by simply selecting a process and going straight into it. To futureproof the materials for new joiners the WebEx tutorials contain no reference to the introductory presentation or to the system being new, so that it will always feel fresh and relevant to people joining the company.

Greene added: “We felt this style of eLearning was very effective for the company and can easily be added to, should we enhance the way we use the system. Feedback from trainees has been excellent and demonstrates how well-received the eLearning has been.”