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Largest SuccessFactors HR transformation at HSBC

HSBC took to the stage at SuccessConnect EMEA 2019 in London to talk about its recent and ongoing global roll-out of SAP SuccessFactors HCM and payroll. The banking giant brought the core EmployeeCentral HR system live in a single big-bang implementation in August last year to 275,000 employees and contractors across 65 countries. It quickly followed up with performance management and compensation and is now in a phased roll-out of payroll. That’s historic, even in a bank that’s more than 150 years old, says Alex Lowen, Group General Manager and Head of Group Performance, Reward, People Analytics and HR Transformation:

The scale and complexity means that it’s the largest transformation that has ever occurred in history.

The scale of the project has earned HSBC this year’s Klaus Tschira HR Innovation Award, an annual award which commemorates the SAP co-founder’s vision of helping organizations unleash the full potential of their employees. Last year’s winner was pharma company Teva. Alongside the award, SAP is donating €10,000 ($11.2k) on behalf of HSBC to the National Autistic Society, the UK’s leading charity for autistic people and their families.

Last year’s big roll-out was the culmination of an HR transformation journey at HSBC that began in 2015. The first module to be deployed was learning management, which enabled HSBC to bring all of its training content online. A pilot of succession management came next. The experience of going live with those two parts of the system provided a lot of learning that the team was able to take forward to the larger project, says Lowen.

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