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Travel & Leisure ERP Training
We partner with travel and leisure organisations to provide customised ERP training and change solutions.
Tailored travel and leisure ERP user adoption programmes
Having supported over 30 different travel and leisure organisations across the globe, Optimum has the experience to provide you with an unparalleled end-user training programme for any business system. This includes all ERP systems, covering workstreams such as finance, HR/payroll, customer services, leisure management, ecommerce and reservation management.
Your end-user training programme must be targeted so the right content is being trained to the right audiences. This fast-moving sector where the end users are both customer facing and office based brings with it a unique set of challenges when training.
Firstly, there is typically significant differences in the level of user ability. Secondly, depending on how old the existing processes have been in place, there will be resistance to change. Finally, the timing of the training must be flexible and not hinder business in any way.
Our ERP training solutions
We partner with businesses implementing or upgrading an ERP system, designing, developing and delivering customised training programmes for their workforce. Regardless of your industry or the application selected, Optimum can support your project from system selection to post go-live.
Partnering with GLL, the charitable social enterprise
“Now that our project is live I am happy to say the training programme was very successful because, in just under two weeks before the system went live, we trained over a thousand members of staff all over the UK.”
Travel and leisure ERP systems we regularly support
We can train on any business system, whether it’s off-the-shelf, a customised equivalent or an ERP system built specifically for your business. Here is a selection of systems on which we regularly support.
Typical travel and leisure audiences we support
As with any industry it’s important to select an ERP training consultancy who are experienced in working with travel and leisure user groups. Having partnered with numerous travel and leisure organisations across the globe, we’re perfectly placed to do this. Here are a few of the user groups we typically support during travel and leisure ERP projects.
Depending on the ERP solution, this user community will be heavy users of the system enabling them to manage talent from a potential candidate’s registration on their talent bank through to recruitment.
This audience will not only need to understand the management of talent within their organisation but they must also understand the recruitment process and employee lifecycle.
Roles include Managers, Administrators, Applications Processors etc.
This audience will not only need to understand the management of talent within their organisation but they must also understand the recruitment process and employee lifecycle.
Roles include Managers, Administrators, Applications Processors etc.
This user community uses standard design thinking to build creative solutions. Their training programme should appeal to their creative style. They are bringing their product brand to life through digital media so will have little time for ERP training.
This audience would benefit from a blended approach giving them the option for drop-in roadshows and online learning.
Roles include Designers, Content Writers, Product Design Leads etc.
This audience would benefit from a blended approach giving them the option for drop-in roadshows and online learning.
Roles include Designers, Content Writers, Product Design Leads etc.
Timing for the training of a customer services team is paramount as they need to be proficient from day one as well as carryout their BAU role. Training can be done in a blended way providing users with real customer scenarios so as to simulate what they will be expected to do post go live.
Role-play will focus heavily on the consolidation activities to mimic how the ERP solution will be used during customer interactions.
Roles include Contact Centre Managers, Customer Supports, Customer Relations etc.
Role-play will focus heavily on the consolidation activities to mimic how the ERP solution will be used during customer interactions.
Roles include Contact Centre Managers, Customer Supports, Customer Relations etc.
This audience typically has a light-touch requirement from the ERP solution but will be required to requisition goods and services as well as manage the customer’s experience.
This training should be made available through eLearning so this user community can participate in the learning event at a time which suits them.
Roles include Guest Services Coordinators, Trainee Consultants, International Coordinators etc.
This training should be made available through eLearning so this user community can participate in the learning event at a time which suits them.
Roles include Guest Services Coordinators, Trainee Consultants, International Coordinators etc.
Timing for the training of finance users is paramount and cannot disrupt their end of month/quarter commitments. Your training programme should train on a build which will be familiar to the audience when they go live, introducing walkthroughs using your COA, approval hierarchy and data.
Classroom training is popular with these audiences, however, if the audiences are overseas, modular delivery across WebEx/Skype can be delivered in shorter durations.
Roles include Management Accountants, Finance Assistants, Treasurers etc.
Classroom training is popular with these audiences, however, if the audiences are overseas, modular delivery across WebEx/Skype can be delivered in shorter durations.
Roles include Management Accountants, Finance Assistants, Treasurers etc.
HR works closely with the departmental administrators as well as recruitment. Their core system users are normally the HR administrators who will require hands-on training so they are competent for go live.
Users such as partners and line manager approvers will not require classroom training but a short session on the core benefits, their role in the process and the functionality they are required to use.
Roles include HR Administrators, HR Business Partners, Line Managers etc.
Users such as partners and line manager approvers will not require classroom training but a short session on the core benefits, their role in the process and the functionality they are required to use.
Roles include HR Administrators, HR Business Partners, Line Managers etc.
We’re ready to support your Travel & Leisure ERP project!
Our experienced team are ready to support your digital transformation. Let’s add your name to our growing list of 750+ global brands.
