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Manufacturing ERP System Training
We partner with manufacturing organisations to provide customised ERP training and change solutions.
Tailored manufacturing ERP user adoption programmes
Having supported over 65 different manufacturing organisations, Optimum has the experience to provide you with an unparalleled end-user training programme for any business system. This includes all ERP systems, covering workstreams such as finance, HR/payroll, customer services, production, quality control, inventory control, material requirements planning (MRP) and manufacturing execution (MES).
Your end-user training programme must be targeted so the right content is being trained to the right audiences. This fast-moving sector where the end users are both customer facing and office based brings with it a unique set of challenges when training.
Firstly, there is typically significant differences in the level of user ability. Secondly, depending on how old the existing processes have been in place, there will be resistance to change. Finally, the timing of the training must be flexible and not hinder business in any way.
Our ERP training solutions
We partner with businesses implementing or upgrading an ERP system, designing, developing and delivering customised training programmes for their workforce. Regardless of your industry or the application selected, Optimum can support your project from system selection to post go-live.
Partnering with PANDORA, the global jewellery retailer
“The project was changing on a day to day basis; we had finalised the training documents and then a lot of them had to be updated, but Optimum were great at adapting to our needs very quickly.”
Manufacturing ERP systems we regularly support
We can train on any business system, whether it’s off-the-shelf, a customised equivalent or an ERP system built specifically for your business. Here is a selection of systems on which we regularly support.
Typical manufacturing audiences we support
As with any industry it’s important to select an ERP training consultancy who are experienced in working with manufacturing user groups. Having partnered with numerous manufacturers across the globe, we’re perfectly placed to do this. Here are a few of the user groups we typically support during manufacturing projects.
Classroom sessions should be delivered to these audiences with slightly different content based on their role. Walkthroughs should take the learner through the production creation/maintenance process and then provide the audience with challenging consolidation activities.
Training the entire process is critical so if any third-party systems are used then these should be addressed too.
Roles include Product Managers, Product Designers, Production Engineers etc.
Training the entire process is critical so if any third-party systems are used then these should be addressed too.
Roles include Product Managers, Product Designers, Production Engineers etc.
These user groups are typically heavy users of the ERP solution and have strong cross-over activities with Production and Distribution. Their training will include rebates, sales order processing, invoicing/billing and credits.
Classroom training should be provided to this audience to provide them with the opportunity to practice tasks which they must be competent with in readiness for go live.
Roles include Customer Services, Domestic Managers, Export Managers etc.
Classroom training should be provided to this audience to provide them with the opportunity to practice tasks which they must be competent with in readiness for go live.
Roles include Customer Services, Domestic Managers, Export Managers etc.
Factory operators (depending on the ERP solution) will have limited exposure to the system with access through handhelds, touch screens or customised portals. It is beneficial to simulate the factory environment so as to make the training delivered task-focussed.
Planners and tools engineers might benefit from more structured training in the classroom but this would depend on the content.
Roles include Factory Operators, Planners, Tools Engineers etc.
Planners and tools engineers might benefit from more structured training in the classroom but this would depend on the content.
Roles include Factory Operators, Planners, Tools Engineers etc.
Optimum has delivered training programmes in mocked up warehouses to simulate the different locations such as quarantine, goods in, goods out, and so on. This ensures the training delivered is an exact replica of what the audience will be doing when the ERP solution goes live.
Training sessions should be short so the user is not taken out of the business for long periods of time.
Roles include Inventory Controllers, Packing Operators, Logistics Managers etc.
Training sessions should be short so the user is not taken out of the business for long periods of time.
Roles include Inventory Controllers, Packing Operators, Logistics Managers etc.
Timing for the training of finance users is paramount and cannot disrupt their end of month/quarter commitments. Your training programme should train on a build which will be familiar to the audience when they go live, introducing walkthroughs using your COA, approval hierarchy and data.
Classroom training is popular with these audiences, however, if the audiences are overseas, modular delivery across WebEx/Skype can be delivered in shorter durations.
Roles include Management Accountants, Finance Assistants, Treasurers etc.
Classroom training is popular with these audiences, however, if the audiences are overseas, modular delivery across WebEx/Skype can be delivered in shorter durations.
Roles include Management Accountants, Finance Assistants, Treasurers etc.
HR works closely with the departmental administrators as well as recruitment. Their core system users are normally the HR administrators who will require hands-on training so they are competent for go live.
Users such as HR business partners and line manager approvers will not require classroom training but a short session on the core benefits, their role in the process and the functionality they are required to use.
Roles include HR Administrators, HR Business Partners, Line Managers etc.
Users such as HR business partners and line manager approvers will not require classroom training but a short session on the core benefits, their role in the process and the functionality they are required to use.
Roles include HR Administrators, HR Business Partners, Line Managers etc.
We’re ready to support your Manufacturing ERP project!
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