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There can often be a period between training delivery and system go-live, during which delegates may not retain certain elements of the training. Floor walking and hypercare, therefore, provide them with additional support to call upon if required.
Optimum training consultants can be utilised as ‘floor walkers’ during a go-live period and they will be on hand to answer queries, refresh learning on processes, and provide a ‘triage’ service to limit the numbers of user-triggered issues being dealt with by the internal support desk.
Pre-booked sessions can be also arranged or this can be an ‘on-demand’ service to handhold users as they start to use a new system for the first time. This method can be particularly useful for less confident users of technology.
“As a project manager I would absolutely recommend Optimum as a training partner. They have fully-trained professionals who do commit and ultimately, go the extra mile.”
We support the implementation or upgrade of all ERP systems, regardless of whether it’s off-the-shelf, a customised equivalent or an application built specifically for your business. Here is a selection of ERP systems we regularly support.