ERP Post Go-Live Support

Following the training phase and system go-live, we continue to support organisations with additional post go-live requirements.

  • Change Management

    Managing the people side of transformation

  • Project Team Training

    Overview courses for project teams

  • Training Plan

    Scoping the end-user training phase

  • Training Materials

    Developing tailored training deliverables

  • Internal Upskill Training

    Upskilling super users to build capability

  • Training Delivery

    Training delivery in various formats

  • Post Go-Live Support

    Post go-live hypercare and floor-walking

WHAT WE DO

ERP Floor Walking and Hypercare support

There can often be a period between training delivery and system go-live, during which delegates may not retain certain elements of the training. Floor walking and hypercare, therefore, provide them with additional support to call upon if required.

Optimum training consultants can be utilised as ‘floor walkers’ during a go-live period and they will be on hand to answer queries, refresh learning on processes, and provide a ‘triage’ service to limit the numbers of user-triggered issues being dealt with by the internal support desk.

Pre-booked sessions can be also arranged or this can be an ‘on-demand’ service to handhold users as they start to use a new system for the first time. This method can be particularly useful for less confident users of technology.

WHY CHOOSE US

Key benefits of partnering with Optimum

Optimum is an ERP business transformation and change partner with deep industry expertise and a global reach. We support organisations through the user adoption phase of any ERP implementation or upgrade, producing a confident, competent workforce and ensuring return on investment.

Designed for you

Fully tailored using your build and business processes.

Flexible offering

Complete flexibility in both scope and offboarding as required.

Greater focus

Time for your project team to focus its attention elsewhere.

Partnering with Dr. Martens, the global footwear brand

“As a project manager I would absolutely recommend Optimum as a training partner. They have fully-trained professionals who do commit and ultimately, go the extra mile.”

Rob Green, Project manager

GET IN TOUCH

We’re ready to support your ERP project!

Our experienced team are ready to support your digital transformation. Let’s add your name to our list of 800+ global brands.

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