ERP Post Go-Live Support

Following the training phase and system go-live, we continue to support organisations with additional post go-live requirements.

Change Management

Managing the people side of transformation
Project Team Training

Overview courses for project teams
Training Plan

Scoping the end-user training phase
Training Materials

Developing tailored training deliverables
Internal Upskill Training

Upskilling super users to build capability
Training Delivery

Training delivery in various formats
Post Go-Live Support

Post go-live hypercare and floor-walking

WHAT WE DO

ERP Floor Walking and Hypercare support

There can often be a period between training delivery and system go-live, during which delegates may not retain certain elements of the training. Floor walking and hypercare, therefore, provide them with additional support to call upon if required.

Optimum training consultants can be utilised as ‘floor walkers’ during a go-live period and they will be on hand to answer queries, refresh learning on processes, and provide a ‘triage’ service to limit the numbers of user-triggered issues being dealt with by the internal support desk.

Pre-booked sessions can be also arranged or this can be an ‘on-demand’ service to handhold users as they start to use a new system for the first time. This method can be particularly useful for less confident users of technology.

WHY CHOOSE US

Key benefits of partnering with Optimum

Optimum is an ERP business transformation and change partner with deep industry expertise and a global reach. We support organisations through the user adoption phase of any ERP implementation or upgrade, producing a confident, competent workforce and ensuring return on investment.

Designed for you

Fully tailored using your build and business processes.

Flexible offering

Complete flexibility in both scope and offboarding as required.

Greater focus

Time for your project team to focus its attention elsewhere.

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Partnering with Dr. Martens, the global footwear brand

“As a project manager I would absolutely recommend Optimum as a training partner. They have fully-trained professionals who do commit and ultimately, go the extra mile.”

Rob Green, Project manager

ANY SYSTEM

Supporting the implementation of any ERP application

We support the implementation or upgrade of all ERP systems, regardless of whether it’s off-the-shelf, a customised equivalent or an application built specifically for your business. Here is a selection of ERP systems we regularly support.

Dynamics 365 Dynamics 365 applications including Finance, Sales, SCM, HR and Business Central, as well as CRM and AX.

SAP S/4HANA SAP applications including S/4HANA, ECC 6.0, Business ByDesign, C/4HANA, PLM and SCM.

Oracle Cloud ERP Oracle applications including Oracle Fusion Cloud ERP, SCM, CX, HCM, Marketing, Sales and Service.

IFS Cloud ERP IFS applications including IFS Cloud ERP, IFS Applications 9 and 10, EAM, FSM, ESM, P2 and more.

Infor ERP Infor applications including Infor Cloud ERP, LN, M3, SyteLine, CPQ, Factory Track, MES and PLM.

Unit4 ERP Unit4 applications including Unit4 ERP, HCM, FP&A, Coda Financials, Agresso and Unit4 Business World.

Oracle NetSuite NetSuite applications including ERP, Accounting, CRM, FSM, HCM, PSA, Commerce, SuiteSuccess and AI.

Workday Workday applications including Finance, HR, Planning, PSA, SCM, Student Management and Analytics.