Optimum’s brief during phase two was to provide skill the trainer sessions to equip the super users with the skills and resources to cascade the training down and also to update the lesson plans and quick cards. Its consultants also supplemented Victrex’s internal team by developing a series of interactive eLearning modules for finance, purchasing and HR.

Joanne Harrison, Optimum’s sales director, commented: “Victrex is a good example of how we match our service to the evolving needs of the client. We’ve moved on from providing a training template and documentation for the USA, to training internal UK super users to deliver the training themselves.”

Speaking about their phase one experience with Optimum, Victrex’s L&D manager Roy Amyes said: “Our super users were impressed with the quality of the Skill the Trainer sessions. They felt much better equipped and more confident to deliver the training themselves.”