Optimum can take away the headache of developing and delivering training programmes for your new Social Care or Case Management systems. Your organisation may be facing technology changes to achieve the personalisation agenda and resources may be stretched, however the importance of user focused system training should not be under estimated.

Problematic implementations are often associated with inadequate user training. Your new system may be well planned, designed and implemented, however if the end users do not work effectively with the new system your organisation will not fully achieve its goals.

Our extensive experience, gained from working with new system implementations or existing system upgrades, includes Social Care and Case Management systems. Our project managers and training consultants have the specialist skills to understand the working practises and business processes within Social Care and deliver successful training solutions.

Using Optimum for your end user development and training phase is not only a more cost-effective solution, it also allows software suppliers to concentrate on what they do best; to customise, implement and train the project team. Optimum adds value by developing user focused and role-based training programmes that are tailored to reflect the specific build and processes of the implementation and the skill sets and requirements of the end users.

Meeting your training challenges

Many users will require training and may be based across various sites. Optimum has the resources and experience to run successful training programmes, however complex and demanding, within tight timescales when required. We can also help with the administration of these programmes.

The user’s roles will be varied and their IT skills and training requirements are different. We analyse the training needs as part of our training scoping and create role-based training solutions that focus on the user’s requirements. As training specialists we can deliver the training in a variety of ways to suit the organisation and the users.

The training requirements may vary across the short and long term. We offer a very flexible approach and develop a range of training solutions that take into account in-house resource capabilities. We can create supporting training documentation through to an extensive training programme, all of which become available to your organisation for ongoing refresher or roll-out training in the future.