Optimum, the specialist IT training consultancy, has delivered an extensive training package for two London Primary Care Trusts (PCT) to ensure an efficient and cost effective changeover to their new integrated finance, procurement and business management systems.

Optimum has provided five clients within the two PCTs with a complete service from course design, through to delivery for both the finance users and other operational staff, plus a range of practical training materials on the system. These included ‘back-at-desk help tools’ such as reference guides and quick cards for post go live support as well as ongoing new user training.

The two PCTs have worked for a number of years using a shared service arrangement and opted for a joint implementation of the finance and procurement systems. However, the five clients within the two PCT structure have their own separate systems on a shared server, reflecting their different business processes. As a result, Optimum needed to tailor the content of its courses and training materials to each of the organisations as well as training the users separately where necessary.