Optimum has extensive training expertise in Unit4 Business World so was able to carry out a short period of highly-detailed knowledge transfer with ICR, and then produce three training packages, each of which was tailored to meet the specific needs of the departments involved.

Within HR, ICR has a small team of systems specialists who were closely involved in designing the new processes. They wanted to cascade down their own end-user training, so Optimum created trainer packs for them and produced a detailed reference guide that is now being widely used. To give added support, Optimum designed and delivered short courses on Agresso Smart Client functionality and an introduction to the HR module.

“The HR training has been a big tick,” Nicholson said. “It’s working very well.”

A trainer pack and reference guide were developed for the small MIS team, while the Payroll department opted to have detailed process manuals to refer back to. All the materials were handed over to the ICR to adapt and update as they developed and extended their use of the new module’s functionality.

“Because the manuals were written around our specific system, they’re credible and they’re flexible” noted Nicholson. He added “Certainly I’m very satisfied with the result of the user training and the quality of the documentation. Going forward it’s going to be very valuable to have proper, structured, repeatable training to use as a refresher and for new staff.”