Training is just the start of the change process - to ensure best practice is embedded within all processes, users need access to performance support materials.
Performance support materials can include quick cards, process guides, eReference materials, recorded WebEx sessions, and eLearning modules.
We offer an updating service to ensure that these materials are kept current and relevant as the system and business processes evolve during the first few months after go-live. This helps to build lasting value from your training materials and documentation.
Quick Cards
Quick cards serve as an excellent visual reference for infrequent users, new joiners or those who need a quick reminder of certain processes.
Click here to view a sample quick card for Microsoft Dynamics CRM users
Reference Guides
Reference guides are comprehensive user manuals, incorporating step-by-step business processes to ensure best practices are known and followed.
Course Plans
For every training module, Optimum will develops course packs which ensure high quality training delivey, whoever is running the sessions. This includes lesson plans and presentation scripts.
Learning Portals
A simple, flexible and cost-effective way to make learning and support materials available to your users, and to track their usage and value.
A customised learning portal for your organisation gives users access to eLearning materials, eReference or online help materials, process guides, Quick Cards, quizzes and video tutorials.
Self-service signup means no administration overhead for you, but built-in security restricts access just to your learners. A simple but flexible reporting system allows you to track who has signed up, what documents they have downloaded, what eLearning they have completed and what scores they achieved in quizzes.
The learning materials can be organised in 3 different ways:
- By role – a learning path and set of materials for each operational role
- By system – a set of materials organised by system functionality
- How do I? – quick access to commonly used elements organised in a user-centric way.
Click here for a demonstration of the learning portal
Alternatively email us or call 020 7776 9876 for a live demonstration.
