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Performance support

Training is just the start of the change process - to ensure best practice is embedded within all processes, users need access to performance support materials.

Performance support materials can include Quick Cards, process guides, eReference materials, recorded WebEx sessions, and eLearning modules.

We offer an updating service to ensure that these materials are kept current and relevant as the system and business processes evolve during the first few months after go-live. This helps to build lasting value from your training materials and documentation.

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Downloads

Optimum Brochure

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Optimum in Action Brochure

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ERP system training research from Kingston Business School

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Solution Sheet - Training Approaches

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Solution Sheet - Making change happen

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Hear from our customers

NHSI - time pressures

“We were under huge pressure to meet a very tight implementation timescale, which we couldn’t have done without Optimum taking over the user training."

Tim Reardon, NHSI assistant director of finance