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Microsoft Word

Our three levels of Microsoft Word courses will improve your word-processing skills regardless of our current level – book on today!


Training methods available:

Training available for Microsoft Word versions:
2003, 2007, 2010 and 2013.


Optimum has offered Microsoft Word training from our central London training facility for nearly 20 years – training many thousands of Word users on the effective use of the market-leading word processing system.

Our Microsoft Word courses are broken down into flexible chunks, enabling beginners to learn the basics on our Level 1, experienced users to develop their skills on our Level 2, and expert users to complete their knowledge on our final Level 3 certification.

These courses are offered on a closed-course basis for your employees only, held at a time, date and location to suit your needs.

Word Level 1


This hands-on, practical course is aimed at new users of Word who need to be able to create documents quickly and easily. The emphasis is on making the most of time-saving devices as well as techniques to enhance document layout and appearance.


1 Day


Although no previous experience is necessary, you need to have basic Windows skills, including saving and retrieving documents, copying and moving information, and working with a keyboard and mouse.


  • Create, amend and print documents
  • Apply formatting to enhance text and document layout
  • Use and control automatic proofing and formatting
  • Save and retrieve documents and save and re-use standard text and graphics
  • Create and modify tables


Getting started:
Document windows and views; starting a new document; controlling menus and toolbars; mouse pointers and shortcuts; different ways to get help

Open, save and close:
Starting a new document; using a template; saving documents; creating a new folder; filing techniques; using document properties; sorting and searching for documents; closing documents and closing Word

Automatic typing:
Controlling automatic spell check; creating abbreviations; automatic language detection; automatic formatting; bullets and numbers; inserting the date; turning off automatic features; defining boilerplate text as AutoText; inserting an AutoText entry; using AutoComplete; printing an envelope or label with a letter

Setting print preview options; using ‘shrink to fit’; selecting pages to print; choosing a printer

Making changes:
Different ways to select text; moving and copying text; using collect and paste to paste multiple items; finding and replacing text and formats; using the undo, redo and repeat commands

First formatting:
Changing the appearance of text; choosing fonts and sizes; applying borders and shading; using shortcut keys and the format painter; character positions and spacing; inserting special characters; using built-in styles to apply formatting

Paragraph layout:
Understanding paragraphs; text alignment; line spacing and space between paragraphs; indenting text; setting, using and modifying tabs; decimal tabs and tab leaders

Working with tables:
Overview of tables; inserting a table; drawing a table; adjusting row height and column width; distributing rows or columns evenly; merging and splitting cells; typing and navigating in a table; inserting row and column table headings; resizing and moving a table

Word Level 2


This is a hands-on, practical course for Microsoft Word users who want to extend their skills and explore advanced document processing techniques. The aim of this course is to equip participants with advanced text processing and publishing skills.


1 Day


This course assumes you can create documents with several pages, incorporate tables, and that you can edit and format your documents effectively.


  • Use mail merge to create a variety of merged documents
  • Construct and manage the structure of long and complex documents
  • Customise and control bullets and numbering
  • Create and modify tables
  • Use, create and modify styles to apply consistent formatting


Mail merge:
The concept of mail merge; different sources of data; inserting merge fields; inserting Word fields; checking the results of a merge; selecting and sorting data; merging to a new document and/or a printer.

Document layout:
Setting margins and page layout; headers, footers and page numbering; using sections to apply different layouts; page numbering different sections; newspaper-style columns.

Working with long documents:
Creating a table of contents; adding footnotes and cross references; creating an index; navigating in a long document; an overview of fields; fields to use with long documents.

Bullets and numbering:
Adding bullets or numbers to paragraphs, controlling bullets and numbers; applying lists and heading styles; customising bullets and numbers; using outline and legal numbering; troubleshooting automatic numbering.

Working with styles:
Using styles from the Style Gallery for consistent formatting; saving the selected paragraph as a Style; modifying built-in styles; using styles to outline a document; an overview of templates.

Working with the Building Blocks Organiser:
Identifying the different Galleries found in the Building Blocks Organiser; storing items in the Building Blocks Organiser verses the normal template; creating  a gallery item such as a Cover Page or Quick Table; saving a selection to the Quick Parts Gallery; inserting a Building Blocks item into your document.

Word Level 3


This is a practical course for experienced Word users to master advanced techniques, adapt and customise Word.


1 Day


To make the most of this course you must be able to create complex documents incorporating tables of contents; use headers and footers, and control page numbering; use, create and modify styles to apply consistent formatting.


  • Design, create and use document and form templates
  • Share documents and track revisions
  • Assemble compound documents using a variety of techniques
  • Customise menus, toolbars and assign keyboard shortcuts
  • Add drawings and graphics to illustrate a document
  • Record and run a macro


Designing templates:
What a template contains; creating, saving and storing a template; using an existing document as a template; templates and AutoText; attaching toolbars, macros and styles; designing a form template; adding form fields and setting properties; protecting a form and sections of a form; distributing an on-line form

Tracking changes:
Revision marking; accepting/rejecting revisions; comparing/merging documents; saving versions

Sharing documents with others:
Making documents available; protecting a document; annotating documents; reading an annotated document; sending documents

Master documents:
Managing documents with Outline; document map; assembling documents; inserting charts and worksheet data; maintaining links; creating master and sub-documents; creating a table of contents/index for a master document; printing a master document

Special formats and illustrating:
Borders and shading; page backgrounds; using the drawing tools; moving and resizing objects; grouping objects; using and editing AutoShapes; setting fills, lines, arrows, shadows and 3D effects; inserting Clip Art and WordArt

Customising Word:
Adding buttons to a toolbar; creating new toolbars; assigning keyboard shortcuts; controlling the menu and toolbar display; setting Word options

Automating tasks with macros:
Recording macros; exploring the different ways of running a macro; assigning a macro to a keyboard shortcut or toolbar