All retail businesses face unique challenges during the implementation or upgrade of industry-specific business systems, including ERP, finance, POS/MPOS and eCommerce systems. The best way to achieve full user adoption of this is to provide a programme of tailored end-user training, developed on your customised system build and incorporating your business processes.
Your end-users deserve job-specific training solutions which will help them achieve the maximum benefit from the new system. This should then be delivered at the right time, via a suitable method of delivery and in a way which is easily understood and supported by clear, customised training materials.
Having served more than 300,000 end-users worldwide since 1998, including retailers such as global leaders in consumer electronics, London’s most prestigious department store and various worldwide clothing/apparel companies, Optimum has the experience to provide you with an unparalleled end-user training programme for any business system.
It costs less than you think to ensure your end-users are ready for go-live. Don’t forget the training.