All retail businesses face unique challenges during the implementation or upgrade of industry-specific business systems, including ERP, finance, POS/MPOS and eCommerce systems. The best way to achieve full user adoption of this is to provide a programme of tailored end-user training, developed on your customised system build and incorporating your business processes.
Your end users deserve job-specific training solutions which will help them achieve the maximum benefit from the new system. This should then be delivered at the right time, via a suitable method of delivery and in a way which is easily understood and supported by clear, customised training materials.
Having served more than 300,000 end users worldwide since 1998, including retailers such as global leaders in consumer electronics, London’s most prestigious department store and various worldwide clothing/apparel companies, Optimum has the experience to provide you with an unparalleled end-user training programme for any business system.
It costs less than you think to ensure your end users are ready for go live. Don’t forget the training!