Healthcare

Today’s healthcare sector faces constant change. With the focus on improving back office efficiencies and unified electronic patient records, new systems are being implemented that touch all aspects of healthcare work, from finance, procurement and tendering, patient costing, care records, pathway management and more.

This impacts the daily working lives of most employees and the adoption of these systems and new business processes is key to achieving the expected benefits.

We partner with healthcare organisations to effectively implement change by developing tailored system training programmes. Our experience of the sector and understanding of the specific drivers and ways of working means that we can focus on the right people in the right way. We have worked with a range of NHS organisations encompassing foundation trusts, PCTs and NHS organisation/management bodies.

Our clients include:

• NHS Institute for Innovation and Improvement

• St George’s Healthcare Trust

• London PCT's Shared Finance Service

• Berkshire Shared Services

• Barnet PCT

• South Devon Healthcare NHS Foundation Trust

• CoreAssets Group

Please find out more by downloading some of our case studies.

Social Care

In support of the transformation of social care departments and an increase in ICT initiatives, Optimum can take away the headache of developing and delivering training programmes for new social care or case management systems.

Social care departments may be facing technology changes to achieve the agendas for personalisation and improved visibility of information across health care professionals and patients.

Making the transition to electronic and integrated case management processes often hugely impacts day-to-day work, especially where staff may be unfamiliar with handling electronic records. With resources stretched and pressure to achieve a successful implementation without affecting frontline services, the importance of user focused system training should not be under estimated.

We have worked with several local councils and non-government organisations by developing training solutions which enable user adoption of social care systems. Please find out more by downloading some of our case studies.