One of the major challenges in deploying a business system internationally is ensuring consistent communication, development and delivery of training solutions across multiple countries. Owing to our experience in working on global projects, we understand the considerations to taken into account when developing international training solutions and assigning training consultants overseas.
Optimum has provided training solutions for 50,000 users across 40 countries
Our training consultants have been placed all over the world to support international training, covering everywhere from Afghanisatan to Zimbabwe! Key elements which contribute to successful global implementations are:
Localisation - training courses, scenario-based exercises and learning materials will need to be adapted for different locations where job roles and business processes vary. Training schedules will need to be developed around national holidays, religious celebrations and working patterns.
Translation - Optimum has a longstanding translation partner with whom we work with to quickly and efficiently translate course materials and documentation. This gives us the ability to work in 150 languages.
Central management and consistent training - dedicated Project Managers to resource, schedule and manage all aspects of the user training across all locations helps minimise cost and maintain control. Clear documentation, course plans and scripts also provide structured support for maintaining consistency around the world.
Native language speakers - local training consultants should be fully trained and briefed on the project to ensure continuity, quality and consistency. Optimum recruits local training consultants from a pool of associates and partners.
Don't overlook the details!
As well as incorporating the core elements above into your international system training project, Optimum also builds other key considerations into any global training solution:
Hostile environment training - ranging from insurance cover to specialist equipment and evacuation procedures.
Innoculations - which will need to be incorporated into costs and insurance cover.
Visas - application and processing time are built into the project schedule.
Logistics - incorporating travel time and any specific procedures for accessibility of sites. Considerations for power shortages or internet connections may also be important for training delivery in developing countries.