Market leading end-user training for your Infor CloudSuite ERP project

We have perfected our ERP training methodology for over 25 years - making Optimum's bespoke offering the obvious choice.

Our end-user training programmes have supported ERP implementations and upgrades across the world.

This role-based, tailored offering is available for all versions and releases of Infor CloudSuite ERP, including Industrial (SyteLine).

500+ Clients trained globally 750+ERP projects trained globally

10Development & delivery methods available

94% Delivery satisfaction rating 94%Delivery satisfaction rating

400,000+ End-users trained since 1998 500,000+End users trained since 1998

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Our solutions

Infor CloudSuite is a leading ERP solution within the Public Services, Manufacturing, Retail and Energy industries. However, any system is only as good as its users, so prepare for your go-live with a tailored, role-based training programme for your staff.

We provide flexible, tailored and cost effective end-user training solutions.

Implementing or upgrading an ERP system such as Infor CloudSuite will have a big impact on your organisation. Unless you make sure that your users know how to use the application in the most effective way, you won’t achieve full return on your investment.

Optimum is an expert in end-user training for the implementation and upgrades of Infor CloudSuite, as well as business-as-usual (BAU) refresher training solutions.

We not only understand the way the system works but also how to best train your staff. By using a mixture of tools and methods, Optimum’s training consultants have the relevant expertise to help ensure your workforce adopt the new software and any changing business processes.

Our training consultants are experienced in developing customised, client-branded, collaborative learning solutions for organisations with workstreams such as Financial, CRM, Sales and Order Management, Supply Chain, Planning and Service.

We develop training programmes for users of Infor CloudSuite that reflect their way of working, incorporating the individual business processes and workflows for each role group.

Taking advantage of Optimum’s specialist skills and experience in delivering user-focused training will ensure that your organisation achieves full value across the lifetime of the system, as users engage with the system and adopt the new processes.

We offer a range of training services to support the whole lifecycle of the end-user training phase, ensuring your project team can focus on the core project at a crucial stage. Every project is different and so our approach is unique to you. We can either provide a fully-managed training solution or fill the skills gap in your internal team.

Training solutions include:

Training needs analysis (TNA)
RapidScope® – scoping your training requirements
Development of bespoke deliverables including reference guides, quick cards, trainer packs and three different eLearning options
Assistance with Skill the Trainer and Go-Live Support
Delivery in the form of classroom, presentation, eLearning and various online solutions
Localisation and translation services for global rollouts

We can support our clients in building internal training capabilities.

Many organisations plan to manage the end-user training programme using internal resources, as this is often seen as the most cost-effective way to train staff. However, this can be a high-risk and costly option if it is not planned correctly.

Using a combination of internal super users and a specialist training consultancy such as Optimum, provides a very successful outcome.

Optimum helps organisations to build internal capabilities for training by equipping identified internal super users with the right delivery skills, tools and role-based process knowledge to ensure effective training delivery.

Super users or subject matter experts (SMEs) usually have the technical knowledge, but often lack the training expertise to teach other users how to learn new processes. They may also have little time outside of their day job to develop the tailored training materials for each role-based course.

This is where our training consultants can draw upon their specialist skills to equip your super users for current and future system implementations and upgrades.

We offer tailored and cost effective reporting courses.

As part of our comprehensive range of business as usual solutions, Optimum also offers a number of tailored reporting courses to enable you to consolidate your skills in Unit4 Business World (Agresso) ERP systems.

Our training consultants can develop training sessions utilising your system build and therefore your data.

Reach out to Optimum for full course outlines of the following available courses:

Excelerator Basics – 2 day
This course is designed for Agresso users who want to use Agresso Excelerator. Starting with the basics of an Excelerator report, participants will learn a range of commands and techniques to maximise their reporting capability.

Excelerator Advanced – 1 day
This course is designed for advanced Agresso users who want to create server-based Excelerator reports. Starting with an introduction to the mechanics of server-based reporting, participants will learn how to convert Excelerator reports into server-based reports, including report-splitting and emailing.

A medical manufacturing specialist

“The team that came in were very knowledgeable about developing the training material and quickly understood our processes, and how we wanted to deliver training to the whole workforce.”

Ian Rocky – Binding Site

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ERP Training Brochure

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WHITEPAPER End-user training – an afterthought or the key to ERP success?

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WHITEPAPER How do Optimum’s training materials compare with generic vendor documents?

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Benefits of using Optimum

Designed for you

A bespoke programme developed using your specific build and business processes, delivered by us or you.

Flexible offering

Flexibility to cherry pick which training modules are developed in-house and which to outsource.

Fully-prepared staff

A confident, competent workforce, ready for go-live, maximising the return on investment.

Greater focus

Time for your project team to focus its attention elsewhere during the busy pre-go-live period.

Learn from the world’s most experienced team

Whilst other training providers build training teams with one-off contractors, we have a large group of permanently-employed training consultants, who provide our clients with an expert, flexible service.

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An unrivalled choice of training methods

We design bespoke training programmes which meet the diverse needs of the different user groups. This means having a variety of supporting materials and delivery methods which engage end users with timely, relevant content so they retain the information.