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Epicor ERP End-User Training

Our end-user training programmes have supported Epicor ERP implementations and upgrades across the world. This role-based offering is available for all versions of Epicor including the latest release, Epicor 10.

Introduction to Epicor Training

The next-generation Epicor ERP solution is a modern and flexible system, built to comply with the requirements of the world’s major markets.

Changing or upgrading an ERP system such as Epicor will have a big impact on your organisation. Unless you make sure that your users know how to use the application in the most effective way, you won’t achieve full return on your investment.

As ERP end-user training specialists, we understand exactly what is required to design, produce, organise and deliver effective training. We know where the pitfalls lie and we provide expert guidance and support throughout the process at a crucial time when your resources are likely to be stretched. This makes us the perfect training provider for your Epicor ERP implementation or upgrade project, as well as business-as-usual (BAU) refresher solutions.

Optimum is experienced in developing customised, blended learning solutions for organisations using Epicor covering Financial Management, Supply Chain Management, Production, Planning and Scheduling, Project Management, Product Data, Service, Human Capital Management, Sales Management and CRM.

Optimum is also proud to be a Premier Vendor Member of the Epicor User Group – a completely independent group of users helping users of Epicor Software products.

Bespoke End-User Epicor Training

We are experts in user training for enterprise applications such as Epicor ERP. We not only understand the way the system works but also how to best train your staff. Through the use of a mixture of tools and methods in dynamic project environments, Optimum training consultants have built up valuable expertise that you can employ.

We offer a range of training services to support the whole life-cycle of the end-user training phase, ensuring your project team can focus on the core project at every crucial stage. Every project is different and so our approach is unique to you. We can either provide a fully-managed training solution or fill the skills gap in your internal team.

Training solutions include:

  • Training needs analysis
  • Planning and design of the training programmes
  • Development of bespoke user reference guides, quick cards, eLearning and video tutorials
  • Delivery in the form of classroom, presentation, eLearning & remote classroom sessions
  • Administration of the training programme
  • Localisation and translation services for global rollouts

Epicor Internal Training Programme

Many organisations plan to manage the end-user training programme using internal resources, as this is often seen as an inexpensive way to train staff. However, this can be a high-risk and costly option if it is not planned correctly.

Using a combination of internal super users and a specialist training consultancy, such as Optimum, can often provide a very successful outcome.

We can ensure your identified super users/trainers have bespoke documentation to enable them to cascade an effective Epicor training programme to your staff at go-live and business-as-usual.

 

Epicor ERP eLearning Example

Optimum has developed a variety of eLearning solutions for Epicor ERP. Below is an interactive example, built using Camtastia:

 

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We offer experienced, professional trainers for any end-user training platform…