Introduction to e-Commerce Systems Training
E-commerce (electronic commerce or EC) is the buying and selling of goods and services, or the transmitting of funds or data, over an electronic network. These business transactions are managed by an e-Commerce System.
Optimum develop bespoke training materials which will help achieve the full benefits of an e-Commerce system at large global retailers. In our experience, there is often a lot of change management required to get people to move away from legacy systems and processes, so providing staff with relevant customised training will ensure that the true benefits of the new system are achieved.
Optimum has supported rollouts of various system solutions. Our expertise lies in quickly building an understanding of the organisation, business processes and the system, and using our expertise in end user training and development to produce learning events and documentation that are useful to end users. This makes us the perfect training partner for your e-Commerce system implementation or upgrade.
Our most recent experience involved providing a multinational cosmetics retailer with 3,000+ stores with a bespoke end-user training programme for their SAP Hybris implementation. Other systems we also work with include Oracle Commerce, IBM WebSphere Commerce and Radial (previously eBay Enterprise).