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Home > e-Commerce System End-User Training

e-Commerce System End-User Training

The perfect end-user training partner for your e-Commerce system implementation or upgrade project.

Introduction to e-Commerce Systems Training

E-commerce (electronic commerce or EC) is the buying and selling of goods and services, or the transmitting of funds or data, over an electronic network. These business transactions are managed by an e-Commerce System.

Optimum develop bespoke training materials which will help you achieve the full benefits of an e-Commerce system at large global retailers. In our experience, there is often a lot of change management required to get people to move away from legacy systems and processes. By providing staff with relevant customised training will ensure the true benefits of the new system are achieved.

We have supported rollouts of various system solutions. Our expertise lies in quickly building an understanding of the organisation, business processes and the system, and using our expertise in end-user training and development to produce learning events and documentation that are useful to end users. This makes us the perfect training partner for your e-Commerce system implementation or upgrade.

Our most recent experience involved providing a multinational cosmetics retailer with 3,000+ stores with a bespoke end-user training programme for their SAP Hybris implementation. Other systems we also work with include Oracle Commerce, IBM WebSphere Commerce and Radial (previously eBay Enterprise).

Bespoke End-User e-Commerce Systems Training

Optimum develops training programmes that reflect the user’s perspective by analysing the degree of change and incorporating the business processes and workflows for each role group. Taking advantage of Optimum’s specialist skills and experience in delivering user-focused training will ensure your organisation achieves full value across the lifetime of the system, as users will engage with the software and adopt the new processes.

We offer a range of training services to support the whole lifecycle of the end-user training phase, ensuring your project team can focus on the core project at every crucial stage. Every project is different and so our approach is unique to you. We can either provide a fully-managed training solution or fill the skills gap in your internal team.

Training solutions include:

  • Planning and design of the training programmes
  • Development of bespoke reference guides, quick cards, eLearning & video tutorials
  • Delivery in the form of classroom, presentation, eLearning & remote classroom sessions
  • Administration of the training programme
  • Localisation and translation services for global rollouts

e-Commerce Systems Internal Training Programme

Many organisations plan to manage the end-user training programme using internal resources, as this is seen as an inexpensive way to train staff. However, this can be a high risk and costly option if it is not planned correctly.

Using a combination of internal super users and a specialist training consultancy such as Optimum, can often provide a very successful outcome.

We can ensure your identified super users / trainers have focused and scripted supporting documentation to enable them to cascade an effective e-commerce systems training programme to your staff at go-live. We can also develop a bespoke internal training programme for your identified super users/trainers, ensuring they are confident and fully-equipped to support during go-live and business-as-usual.

Tell us about your project…

We offer experienced, professional trainers for any end-user training platform…