As part of the transformation and personalisation agenda, social care and health institutions are increasingly switching from legacy, paper process to integrated, electronic workflow. Coupled with the strain on resources to deliver back office efficiency, Optimum's user focused programmes empower users with the knowledge to improve and maintain their productivity levels.
frameworki from Corelogic is a strategic case management system used extensively in the UK Adult Social Care, Children’s Services and NHS sectors as well as globally. It offers a modern, highly usable and very flexible solution, with financial management and control as well as operational and strategic reporting capabilities.
Optimum's training solutions around frameworki include:
Highly tailored classroom courses, accounting for the different users’ specific roles and based on working through a series of typical, real life episodes and outcomes
Management of a full administration and reporting system to handle course bookings and schedules
Designing electronic quizzes and eLearning material, which staff can complete to test their knowledge before their training course
Bespoke one day courses for specific types of cases such as 16+, disabled or fostered children.
CareFirst from OLM Group
CareFirst comprises a comprehensive suite of integrated modules to provide a case management solution for both adult and children's social care. Optional modules allow CareFirst to be expanded with functions to meet the differing needs of social care specialist functions, such as staff rostering.
Optimum's training consultants can assist user adoption of CareFirst through:
Development of scenario exercises and role-based training to be delivered through classroom sessions. Classroom content is always tailored to the user group, whether that be CCOs, Access team members, Family Support Officers, etc.
Assistance with the user communications plan and booking administration, giving members of staff important messages about the system change prior to the start of training
Specialised performance support materials, which can be both paper-based (e.g. Quick Cards and reference guides) and electronic (e.g. eReference - a customised, searchable reference tool).
Paris (from Civica, previously In4Tek)
Civica Health and Social Care has the capability to support care institutions, ensuring technology works harder in the delivery of improved services, better regulation and greater efficiency.
A selection of solutions provided by Optimum's training consultants include :
Floor-walking to support user competency during system go-live
Definition of the different user groups and how these should interact with the case management system
Working closely with the in-house trainers to advise on future practice and handover of documentation to support ongoing training for both new joiners and new users.