Introduction to Case Management Systems Training
As part of the transformation and personalisation agenda, health and social care institutions are increasingly switching from legacy, paper-based processes to integrated, electronic workflows.
Coupled with the strain on resources to deliver back office efficiency, Optimum’s user focused training programmes empower users with the knowledge to improve and maintain their productivity levels.
Optimum have supported several local authorities with roll-outs of both adult and children case management solutions, ensuring a cost-effective training solution is implemented along with a sustainable business as usual support mechanism.
Our experience developing training for Case Management Systems includes:
- Developing highly tailored classroom courses, accounting for the different users’ specific roles and based on working through a series of typical, real life episodes and outcomes
- Management of a full administration and reporting system to handle course bookings and schedules
- Designing electronic quizzes and eLearning material, which staff can complete to test their knowledge before their training course
- Developing bespoke one day courses for specific types of cases such as 16+, disabled or fostered children