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Home > Bespoke Business System End-User Training

Bespoke Business System End-User Training

Optimum is system agnostic, meaning we have the experience and expertise to support any business system. We have nearly 20 years’ experience developing training for a wide-range of businesses across all industry verticals.

Introduction to Bespoke Business Systems Training

Changing or upgrading a business system can often have a big impact on your organisation. Unless you make sure your users know how to use the system in the most effective way, you won’t achieve a full return on your investment. We are experts in end-user systems training for businesses, ensuring end users are competent and confident in the new system.

Optimum is system agnostic and has nearly 20 years’ experience of supporting rollouts of various bespoke business software. Our expertise lies in quickly building an understanding of your organisation, business processes and the system, to offer expert end-user training and documentation that are useful to end-users.

Methods include eLearning and classroom delivery.

An overview of some of the business systems we have supported include:

  • A web-based core banking system for a city investment bank
  • A bespoke system which manages agro-science study projects and laboratory-based work
  • Contract certainty systems for insurance companies
  • Underwriting systems for reinsurance companies
  • Bespoke HR and recruitment systems for a global investment bank
  • Asset management system for a media organisation
  • IWMS property management system for the financial sector
  • Document management systems for law firms and insurance companies
  • Award management systems for universities

Bespoke Business Systems End-User Training

Our specialist business system training consultants can focus on maximising the capabilities and performance of the employees around any business system, whether an off the shelf solution or a bespoke system.

Optimum develops training programmes that reflect the user’s perspective, analysing the degree of change and incorporating the business processes and workflows for each role group. Taking advantage of Optimum’s specialist skills and experience in delivering user focused training will ensure that your organisation achieves full value across the lifetime of the system, as users will engage with the software and adopt the new processes.

We offer a range of training services to support the whole lifecycle of the end user training phase, ensuring your project team can focus on the core project at a crucial stage. Every project is different and so our approach is unique to you. We can either provide a fully managed training solution or fill the skills gaps in your internal team.

Training solutions include:

  • Training needs analysis
  • Planning & design of the training programmes
  • Development of bespoke reference guides quick cards, eLearning & video tutorials
  • Delivery in the form of classroom, presentation, eLearning & remote classroom sessions
  • Administration of the training programme
  • Localisation and translation services for global rollouts

Bespoke Business Systems Internal Training Programme

Many organisations plan to manage the end-user training programme using internal resources, as this is often seen as an inexpensive way to train staff. However, this can be a high risk and costly option if it is not planned correctly.

Using a combination of internal super users and a specialist training consultancy such as Optimum, can often provide a very successful outcome.

Optimum can ensure your identified super users / trainers have focused and scripted supporting documentation to enable them to cascade an effective bespoke business systems training programme to your staff at go-live. We can also develop a bespoke internal training programme for your identified super users / trainers, ensuring they are confident and fully equipped to support during go-live and business-as- usual.

Success Stories
Cambridge Building Society

See how Optimum supported this bespoke system rollout

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We offer experienced, professional trainers for any end-user training platform…